
Guest Service Executive ($2600 to $3300) #NJN
Location: Havelock
Working pattern will be 7days shift roster (5 working days), - will have to work weekend and overnight shift
07:00 - 16:30
11:00 - 20:30
13:00 - 22:30
22:00 - 07:30+
Responsibilities:
• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).
• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment’s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the lounge service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request
• Check, order and replenish food and beverages stock as per requirements.
• Ensure high level of cleanliness of lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc
• Perform related ad-hoc duties as assigned.
Job Requirements:
- Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage.
- Candidate with WSQ food hygiene certificate is preferred.
- Ability to work on rotating shift hours including weekends & Public Holidays.
Jessica Nguyen Huynh Thanh Truc
CEI Reg. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
Location: Havelock
Working pattern will be 7days shift roster (5 working days), - will have to work weekend and overnight shift
07:00 - 16:30
11:00 - 20:30
13:00 - 22:30
22:00 - 07:30+
Responsibilities:
• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).
• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment’s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the lounge service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request
• Check, order and replenish food and beverages stock as per requirements.
• Ensure high level of cleanliness of lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc
• Perform related ad-hoc duties as assigned.
Job Requirements:
- Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage.
- Candidate with WSQ food hygiene certificate is preferred.
- Ability to work on rotating shift hours including weekends & Public Holidays.
Jessica Nguyen Huynh Thanh Truc
CEI Reg. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.