Network Engineer #ISW
$ 3,000 - $ 3,500 / month
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Responsibilities:
Operations & Maintenance
- Daily operational health checks for the IT infrastructure.
- Monitor alarms & report to customer via email/mobile (if any major severity seen.)
- Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
- Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
- Maintain, track and update physical and logical diagram changes.
- Manage & track all cabling/ patching records.
- Work and liaise with appointed partners/vendor for necessary site survey and discussions.
- Preparing weekly ticket tracking list for outstanding & resolved tickets.
- Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer.
- Work with appointed vendors and internal stakeholders to ensure internal audit compliance.
- Ensure that all correspondence with customers is performed in a prompt and courteous manner.
- Work closely with various team of engineers (internal & external) for troubleshooting.
- Ownership on critical incidents for customers to deliver resolution within SLA.
- Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Perform L3 escalation to appointed partner and/or principal vendor.
- Performing RMA for hardware failures and replacement in production environment
- Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
- Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
- Able to follow and meet customer SLA for all the incidents and requests.
- Take ownership of incidents and service delivery in customer’s environment.
- Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
- Responsible for updating technical documentations for configuration changes.
- Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you.
- Any other ad hoc duties assigned by the supervisors.
Administrative
- Raising Change Request (CH), Service Request (SR).
- Update CH to customer ITSM platform after each change.
- Update master equipment inventory list once new equipment is deployed or RMAed.
Qualifications:
- Candidates with CCNA certification are preferred.
- People with 2-3 years of IT related working experience are preferred.
- Candidate should have Cisco Switching, Routing, Wireless and Firewalls are preferred and having NAC experience is plus.
- Candidate should be able to handle user issues independently and provide resolution.
- Candidate must have troubleshooting experience on Cisco switching and wireless.
- Existing knowledge/certification for network operations including network, wireless, security technologies will be an added advantage.
Interested applicants, please email your resume to Surin Su Sandar Win
Email: [email protected]
CEI Reg No: R23117721
EA Licence No: 99C4599
Recruit Express Pte Ltd
Responsibilities:
Operations & Maintenance
- Daily operational health checks for the IT infrastructure.
- Monitor alarms & report to customer via email/mobile (if any major severity seen.)
- Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
- Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
- Maintain, track and update physical and logical diagram changes.
- Manage & track all cabling/ patching records.
- Work and liaise with appointed partners/vendor for necessary site survey and discussions.
- Preparing weekly ticket tracking list for outstanding & resolved tickets.
- Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer.
- Work with appointed vendors and internal stakeholders to ensure internal audit compliance.
- Ensure that all correspondence with customers is performed in a prompt and courteous manner.
- Work closely with various team of engineers (internal & external) for troubleshooting.
- Ownership on critical incidents for customers to deliver resolution within SLA.
- Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Perform L3 escalation to appointed partner and/or principal vendor.
- Performing RMA for hardware failures and replacement in production environment
- Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
- Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
- Able to follow and meet customer SLA for all the incidents and requests.
- Take ownership of incidents and service delivery in customer’s environment.
- Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
- Responsible for updating technical documentations for configuration changes.
- Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you.
- Any other ad hoc duties assigned by the supervisors.
Administrative
- Raising Change Request (CH), Service Request (SR).
- Update CH to customer ITSM platform after each change.
- Update master equipment inventory list once new equipment is deployed or RMAed.
Qualifications:
- Candidates with CCNA certification are preferred.
- People with 2-3 years of IT related working experience are preferred.
- Candidate should have Cisco Switching, Routing, Wireless and Firewalls are preferred and having NAC experience is plus.
- Candidate should be able to handle user issues independently and provide resolution.
- Candidate must have troubleshooting experience on Cisco switching and wireless.
- Existing knowledge/certification for network operations including network, wireless, security technologies will be an added advantage.
Interested applicants, please email your resume to Surin Su Sandar Win
Email: [email protected]
CEI Reg No: R23117721
EA Licence No: 99C4599
Recruit Express Pte Ltd