Operations Risk Support Specialist
Salt Talent Search is looking for a O[perations Risk Support Specialist for a 12 months Contract role.
Responsibilities
To support Trust team in making sure tickets and queues are within service level agreement
Educate users on how to maintain security and safety while using Airbnb responsibly
Investigate complex situations and potential fraud surfaced in escalations
Understand our risk systems and investigate account patterns
Maintain high levels of confidentiality while performing investigations Comprehensively document investigations
Develop and maintain a comprehensive understanding of online fraud Demonstrate great judgment and be open to sharing what you know with others.
Covering APAC including Singapore, Malaysia,Indonesia
What Will You Need:
1-2 years of experience within risk management, fraud prevention, or Trust and Safety
Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience.
Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities Strong investigative ability, internet research, organizational, and analytical skills.
Ability to multi-task, learn and adapt to new technologies.
Ability to remain calm in time sensitive situations
Detail oriented:- you do your due diligence when completing an investigation
Fluency in another language is a plus
CEI No: R1763696 | Licence No: 07C3147
Salt Talent Search is looking for a O[perations Risk Support Specialist for a 12 months Contract role.
Responsibilities
To support Trust team in making sure tickets and queues are within service level agreement
Educate users on how to maintain security and safety while using Airbnb responsibly
Investigate complex situations and potential fraud surfaced in escalations
Understand our risk systems and investigate account patterns
Maintain high levels of confidentiality while performing investigations Comprehensively document investigations
Develop and maintain a comprehensive understanding of online fraud Demonstrate great judgment and be open to sharing what you know with others.
Covering APAC including Singapore, Malaysia,Indonesia
What Will You Need:
1-2 years of experience within risk management, fraud prevention, or Trust and Safety
Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience.
Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities Strong investigative ability, internet research, organizational, and analytical skills.
Ability to multi-task, learn and adapt to new technologies.
Ability to remain calm in time sensitive situations
Detail oriented:- you do your due diligence when completing an investigation
Fluency in another language is a plus
CEI No: R1763696 | Licence No: 07C3147