Beauty Sales & Operations Branch Manager
$ 3,000 - $ 12,000 / month
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We are expanding and looking for a strong leader with a growth mindset.
- Comprehensive in-house and external training will be provided
- Competitive Remuneration
- Career growth and development opportunities
RESPONSIBILITIES:
- Manage day-to-day branch sales and operations.
- Motivate and manage a team of customer service, consultants and therapists to achieve their goals.
- Ensure a high level of service quality and total customer satisfaction.
- Identify, recommend and promote appropriate treatments and products to customers’ needs.
- Work closely with the Marketing Department on the execution of sales and promotional activities.
- Build and establish relationship with customers.
- Handle customers’ feedback and provide service recovery where necessary.
- Evaluate staff performance, provide feedback and coaching.
- Other ad-hoc duties assigned
JOB REQUIREMENTS:
- Candidate must possess at least "O" Level, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
- Required language(s): English, Mandarin (in order to handle customers’ feedback and also, to build and establish relationship with English and Mandarin speaking customers.)
- Required Skill(s): team management, sales and operations, consultation, customer service
- At least 3 years of relevant supervisory/managerial level experience in the beauty/spa industry.
- Candidate who has beauty/spa certificate will be an advantage.
- Able to lead and mentor a team
- Good communications and strong interpersonal skills.
- Result driven and service oriented.
- Strong aptitude in promotional techniques – without hard selling
- Willing to work retail hours.
We regret to inform that only shortlisted applicants will be notified.
Job Types: Full-time, Permanent
Pay: $3,000.00 - $12,000.00 per month
Benefits:
- Employee discount
- Professional development
- Promotion to permanent employee
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- beauty salon management: 3 years (Preferred)
- beauty sales: 3 years (Preferred)
Work Location: In person