Restaurant F&B Waiter/Waitress Front of House Customer Service
Who We Are:
Since its inception in 2013, The Black Hole Group and its concepts such as Tipo, Working Title, The Great Mischief and more continue to create quality culinary concepts, celebrate artisanality, and cultivate experience. We started from a backpacker’s hostel, so our teams are full of adventure, culture, and food. We’re passionate F&B enthusiasts who love what we do, and we’re committed to providing our guests with exceptional service.
Our Concepts:
Tipo Pasta Bar - Aliwal
Tipo Pasta Bar - Waterloo
Tipo Strada - Wheelock
Tipo Strada - Keong Saik
Tipo Strada - Novena
Tipo Strada - Hamilton
Working Title Lasalle
Ela Jalan Sultan
The Great Mischief @ National Gallery
Small Batch @ Botanic Gardens
Afterwit Mexican Taqueria
Granary Catering Co
Core Responsibilities:
- Welcome customers when they arrive.
- Greeting diners to the table upon arrival and introducing them to the menu.
- Maintains familiarity with menu items and brand information to answer customer’s questions and give recommendations.
- Ensure proper hygiene as prescribed in the company guidelines.
- Understand and adhere to proper food handling, food safety and sanitation standard during food preparation, serve and clean up.
- Ensure proper uniform, punctuality and grooming are according to company policy and standard.
- Taking orders of the customers and entering them into the POS system to be processed and transferred to the kitchen.
- To receive and confirm reservations.
- To collect food orders from the kitchen and verify that it is plated correctly.
- Process payments to customers.
- Proactive to handle and resolve customer’s problems if necessary.
Requirements:
- Eye for details.
- Fun and energetic personality with a positive attitude to serve with customer delight.
- Adhere to proper standards, ensure accuracy and in a timely manner.
- Ability to multitask.
- Good customer service and communication skills.
- Ability to remain composed and work under pressure – specifically during busy dining periods.
- Must have the ability to work overtime, on special events, weekends and Public Holidays when needed.
- Above all, you must be passionate about what you do.
Job Types: Full-time, Permanent
Pay: Up to $2,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Employee assistance programme
- Employee discount
- Food provided
- Health insurance
- Professional development
Supplemental Pay:
- Overtime pay
Experience:
- Waiter/Waitress: 1 year (Preferred)
Work Location: In person