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IT Systems & Digital Projects Executive

$ 2,800 - $ 3,500 / month

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Overview

We are seeking a tech-savvy and detail-oriented IT Systems & Digital Projects Executive to oversee and support the coordination of mobile apps, enterprise systems, and internal digital tools. This role bridges communication between internal stakeholders and external vendors—ensuring smooth implementation, system migrations, and continuous process improvements.

Key Responsibilities

  • App & System Coordination

Track progress and implementation of digital tools, including mobile apps and backend platformsCoordinate UAT (User Acceptance Testing), feature rollout, and bug trackingWork with external vendors on technical issues, deployment schedules, and platform improvements

  • Enterprise System Support

Administer basic user access and configuration for systems such as POS, CRM, HR, and financial toolsEscalate system issues to vendors and follow through on resolution timelinesEnsure API-based connections between platforms are functional and documented

  • Project, Rollout & Migration Management

Assist with planning and execution of system migrations, upgrades, or new software rolloutsCoordinate data mapping, user transition plans, and soft-launch testingMaintain internal documentation, guides, SOPs, and project trackersSupport onboarding and training of internal users on new systems

  • Vendor & Stakeholder Coordination

Liaise with IT vendors for issue resolution, software/hardware support, and service managementCoordinate with external service providers on IT infrastructure upgrades, maintenance, and related projects

Manage vendor relationships and ensure service level agreements (SLAs) are monitored and met

  • Continuous Improvement & Transformation Initiatives

Identify opportunities to improve system workflows and IT operational efficiency

Support IT transformation efforts including cloud migrations and new tech implementations

Provide basic training or knowledge-sharing sessions to internal users on IT tools and best practices

Requirements

Diploma/Degree in IT, Business Information Systems, or a related field

1–3 years of experience in IT coordination, digital transformation, or system support roles

Experience in coordinating system migrations, including planning, testing, and rollout

Familiarity with API functionality, integrations, and issue trackingStrong organizational, communication, and stakeholder management skills

Comfortable working across multiple systems and managing external vendor relationships

Bonus Skills (Preferred but not required)

Experience using project tools (e.g. Jira, Trello, Notion, Asana)

Understanding of data syncing logic and cross-platform system architecture

Prior experience in wellness, hospitality, or retail-based industries is an advantage

Job Types: Full-time, Permanent

Pay: $2,800.00 - $3,500.00 per month

Benefits:

  • Employee discount

Schedule:

  • Day shift
  • Early shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Work Location: In person