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Jobs or company...

L1 Technical Service Engineer

$ 3,000 - $ 3,000 / month
Checking job availability...
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Company Overview

Evernet Systems Private Limited is a vibrant Managed Service Provider based in Singapore. We’ve been growing our business under the radar for 10 years, driven by our belief that all businesses we partner with, we implement a robust, secure and stable IT systems and network and manage it for them well.

With the recent advancements of technologies in the areas of AI, we decided to reimagine our business with AI as our differentiation and competitive advantage. We will use AI to augment human productivity and maximise human potential.

Our mission is to be the most valuable IT partner to our clients, delivering Managed IT, Secure IT, and AI-driven productivity solutions. We imagine a world where every organisation thrives on reliable, secure, innovative, and collaborative IT solutions. That’s the world we’re building—one client at a time.

So, we're not just offering jobs; we’re inviting you to be a part of a transformative journey. We're passionate, agile, and driven by a growth mindset, and we are ready to shape the future of Managed IT Services together.

Are you the right candidate? Read on to find out.

Company Culture

Vibrant: Be part of a young, enthusiastic team dedicated to delivering reliable, secure and excellent Managed IT services that our clients rely on for their business.

Growth-Focused: We believe in learning and growing together, and celebrating each team member’s contribution.

Continuous Improvement: We thrive on discipline, accountability, and a commitment to 1% daily improvement to build the best team we could from individual talented people.

Rewarding Environment: Your success is our success, and we reward the achievements of our team.

Core Values

Win-Win-Win or No Deal

Communicate Clearly with Empathy and Compassion

Behave like a Winner, Take Ownership and be Accountable

Growth Mindset with 1% Daily Improvement

Practice Zero Trust towards IT Security

Job Summary

As an L1 Service Engineer, you'll be our frontline tech superhero. You'll tackle a variety of IT challenges, from software glitches to hardware hiccups and network nightmares. Your mission: provide stellar support, guide users through solutions, and keep our clients' IT systems running smoothly. You'll also be our documentation guru and occasionally lend your tech expertise to our sales team.

Responsibilities

Support Role (Primary):

  • Be the go-to person for customer support across various channels
  • Aim for first-contact resolutions like a pro
  • Master the ticketing system to manage service requests
  • Keep client docs up-to-date with your razor-sharp attention to detail
  • Monitor and manage the ticket queue like a boss
  • Leverage RMM tools for system checks and maintenance
  • Provide on-site support when needed (cape optional, but recommended)

Project Role (Secondary):

  • Dive into specific project tasks (e.g., workstation setups, software deployments)
  • Contribute to project goals with minimal need for rework (we're aiming for <5% here!)

General Responsibilities:

  • Join daily standup huddles to align on priorities
  • Know when to call in the big guns (senior engineers) for complex issues
  • Keep clients in the loop about their service requests
  • Submit timesheets and expense reports on time (we know, paperwork isn't fun, but it's necessary)
  • Be our eyes and ears for potential risks

Teamwork and Collaboration:

  • Follow the work schedule like a champ
  • Stick to SOPs like they're the rules of your favorite game
  • Stay on top of security procedures
  • Share your brilliant ideas for process improvement
  • Be ready to tackle additional tasks to support the team

Technical Skills and Qualifications:

  • Windows and Mac whisperer
  • Printer tamer
  • Network ninja
  • Office 365 guru
  • Backup and disaster recovery expert
  • Azure novice (but eager to learn more)
  • IP phone system savvy
  • Support tools master (NinjaOne, PRTG)
  • Security watchdog (Huntress)
  • Customer service superstar
  • Microsoft Office suite virtuoso
  • Communication wizard (both verbal and written)
  • Tech translator (explaining complex stuff in simple terms)
  • MSP or SI experience is a plus
  • Relevant IT certifications (ITILv4, CCNA, MCSA) are awesome
  • Degree or diploma in Computer Science, IT, or related field (or equivalent experience)

We're Looking for Someone Who Is:

  • A team player extraordinaire
  • Communication ace
  • Inclusive and respectful to all
  • Always hungry to learn
  • Dependable as gravity
  • Trustworthy with sensitive info
  • Problem-solving enthusiast

Who You'll Collaborate With?

You'll be working closely with:

  • Other IT support ninjas (L2 and L3 engineers)
  • Project teams (when duty calls)
  • Sales and pre-sales crews (lending your tech expertise)

Your role is crucial in keeping our clients' IT world spinning smoothly. You'll be the first line of defense against tech troubles, ensuring all Level 1 support issues are tackled with speed and skill.

Is This You?

This role is perfect if you:

  • Love being the IT support MVP
  • Get a kick out of solving a wide range of tech puzzles
  • Have an eye for detail and can contribute to technical discussions
  • Enjoy applying your tech skills across different areas of the business

This might not be your cup of tea if you:

  • Prefer to specialize in just one area of IT
  • Don't enjoy direct client interaction
  • Like your workday to be predictable and unchanging

Ready to join our tech-savvy crew and make a real impact? Apply now and let's revolutionize Managed IT Services together!

Job Type: Full-time

Pay: From $3,000.00 per month

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

Application Deadline: 31/05/2025