Housekeeping Coordinator (Conrad Singapore Orchard)

Full Time, onsite
Hilton
Orchard, Singapore

Salary undisclosed

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Housekeeping Coordinator (Conrad Singapore Orchard)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?

As the Housekeeping Coordinator, you will be responsible for performing the following tasks to the highest standards:

To oversee and maintain a proper record in the E-leave system by, updating and tracking all leaves, absenteeism in daily basis, tracking and submitting the relevant documents required by Human Resource / Accounts.
To oversee and maintain a proper record in the E-attendance system by: updating and tracking the staff’s shift, absenteeism in daily basis, preparing and submitting all necessary reports according to guidelines set by Account Department
To oversee and maintain a proper record on Overtime / Casual Labour Payment by: preparing and submitting all necessary reports according to guidelines set by Account Department, following up on the discrepancies on the overtime raised by staff
To train all new employee hired for the position of Housekeeping Coordinator on the day to day operation and ensure job is carried out according to the standards set by the Hotel.
To verify and follow up on all pay and overtime discrepancies.
To maintain an inventory of all necessary stationaries and related office supplies for the Housekeeping Office
To maintain the Housekeeping Office in a neat and orderly manner in accordance with established guideline and standards.
To conduct key & communication devices inventory on a monthly basis
To control and maintain an inventory of the guest request / loan items.
To assist the Director of Housekeeping / Assistant Executive Housekeeper in maintaining and updating the Housekeeping Notice / Bulletin Board.
To compile the glitches in monthly basis for further actions to be taken.
To compile the staff Standard testing in monthly basis for further actions to be taken.
To control and record all lost and found items turn in by cleaners and room attendants. To follow up on clearance of unclaimed loss items to finders after 3 months of safekeeping.
To follow up on all lost and found inquiry.
To file all documents and carry out administration tasks and distribution for all management staff.
To prepare sign in and out attendant sheet for contract workers. To assist manager in preparing cleaning tasks for contract workers.

Operation Tasks

To answer all telephone calls according to procedures.
To liaise and follow up with other department in order to ensure the efficient operation of the Housekeeping Department.
To be knowledgeable in Housekeeping’s computer function.
To be able to work independently and ability to handle all guest requests and complaints in a confidence manner.
To conduct daily inventory of Housekeeping keys/pagers after each shift.
To co-ordinate all blocked arrival rooms with Front Desk and Engineering i.e. VIPs, Individual or Group rooms reports.
To coordinate Queue rooms and follow up with Room Attendants/Engineering
To print and monitor on all daily discrepancy reports.
To print and prepare all required reports for each shift.
To assign and ensure that all guest requests are completed within 10 minutes of request.
To control and assign all uncovered rooms, “DND” and refuse services rooms.
To update status of rooms on computer as and when required.
To inform Engineering of all maintenance defects and follow up all items requested for by guests.
To coordinate maintenance work i.e. window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing job to cleaners and contractors.
To set and release OS rooms as and when required.
To coordinate and control hand over room assignment for the evening cleaning staff.
To prepare new arrival rooms for turn down crews.
To print and prepare all reports required for filing at closing shift.
To record lost and found items brought down by evening cleaning staff.
To raise property clearance pass for all perishable items brought down by evening cleaning staff.

What are we looking for?

A Housekeeping Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Reading, writing and oral proficiency in the English Language.
At least 1-2 year in similar capacity or supervisory experience preferred.
Proficient in using email, Knowcross, Opera & Microsoft Office applications
Flexibility with varied shifts and able to work on weekend.
Able to multitask at between 2 jobs function at any given time as rostered

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!