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ServiceNow Service Management Consultant (Ref 24772)

$ 8,000 - $ 14,000 / month

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Responsibilities

• Analyze client's current ITSM processes and challenges to recommend the most suitable ServiceNow modules (ITSM, ITOM, CSM).

• Run design workshops to help business analyst gather stories.

• Design workflows and configure the ServiceNow platform to automate tasks and streamline service delivery.

• Develop and deliver training programs to ensure users can effectively utilize the new ServiceNow system.

• Provide ongoing support, monitor system performance, and collaborate with clients to optimize their ServiceNow environment based on usage data.

• Supports the defect and enhancement processes with the Product/Process Owner, including validation and prioritization of defects and enhancements.

• Assists with UAT execution if appropriate.

• Supports process walk-through for training development.

Requirements

• Degree in Computer Programming or Information Technology related discipline

• In-depth knowledge of ServiceNow as foundation. Should be well-versed in core ServiceNow modules (ITSM, ITOM, CSM) and their functionalities. Understanding of integrations with other systems is a plus.

• Familiarity with established ITSM frameworks like ITIL (v4/v3) is essential. Being able to translate these frameworks into practical ServiceNow configurations is key.

• A strong understanding of core IT service management processes like incident, problem, change, and service request management is crucial.

• Experience with workflow automation tools and scripting languages used within ServiceNow is valuable.

Licence no: 12C6060

Responsibilities

• Analyze client's current ITSM processes and challenges to recommend the most suitable ServiceNow modules (ITSM, ITOM, CSM).

• Run design workshops to help business analyst gather stories.

• Design workflows and configure the ServiceNow platform to automate tasks and streamline service delivery.

• Develop and deliver training programs to ensure users can effectively utilize the new ServiceNow system.

• Provide ongoing support, monitor system performance, and collaborate with clients to optimize their ServiceNow environment based on usage data.

• Supports the defect and enhancement processes with the Product/Process Owner, including validation and prioritization of defects and enhancements.

• Assists with UAT execution if appropriate.

• Supports process walk-through for training development.

Requirements

• Degree in Computer Programming or Information Technology related discipline

• In-depth knowledge of ServiceNow as foundation. Should be well-versed in core ServiceNow modules (ITSM, ITOM, CSM) and their functionalities. Understanding of integrations with other systems is a plus.

• Familiarity with established ITSM frameworks like ITIL (v4/v3) is essential. Being able to translate these frameworks into practical ServiceNow configurations is key.

• A strong understanding of core IT service management processes like incident, problem, change, and service request management is crucial.

• Experience with workflow automation tools and scripting languages used within ServiceNow is valuable.

Licence no: 12C6060