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Passenger Relations Officer

$ 3,500 - $ 3,600 / month

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Job Description:

  • Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
  • Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
  • Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
  • Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Requirement:

  • Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
  • Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
  • Strong communication, problem-solving, and interpersonal skills; fluent in English; multilingual abilities are a plus.
  • IT knowledge. Proficiency in basic computer systems (will provide training how to use CS system around 3 weeks);
  • Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
  • Candidates required to help push luggage’s, trolly while needed
  • Company will provide uniform. Have to follow company SOP when come to outlook (example like SIA)

JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)
By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.

Job Description:

  • Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
  • Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
  • Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
  • Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Requirement:

  • Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
  • Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
  • Strong communication, problem-solving, and interpersonal skills; fluent in English; multilingual abilities are a plus.
  • IT knowledge. Proficiency in basic computer systems (will provide training how to use CS system around 3 weeks);
  • Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
  • Candidates required to help push luggage’s, trolly while needed
  • Company will provide uniform. Have to follow company SOP when come to outlook (example like SIA)

JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)
By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.