
Passenger Relations Officer
Job Description:
- Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
- Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
- Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
- Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.
Requirement:
- Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
- Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication, problem-solving, and interpersonal skills; fluent in English; multilingual abilities are a plus.
- IT knowledge. Proficiency in basic computer systems (will provide training how to use CS system around 3 weeks);
- Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
- Candidates required to help push luggage’s, trolly while needed
- Company will provide uniform. Have to follow company SOP when come to outlook (example like SIA)
JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.
Job Description:
- Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.
- Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
- Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.
- Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.
Requirement:
- Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.
- Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.
- Strong communication, problem-solving, and interpersonal skills; fluent in English; multilingual abilities are a plus.
- IT knowledge. Proficiency in basic computer systems (will provide training how to use CS system around 3 weeks);
- Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.
- Candidates required to help push luggage’s, trolly while needed
- Company will provide uniform. Have to follow company SOP when come to outlook (example like SIA)
JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.