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Technical Support

$ 2,500 - $ 4,000 / month

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Job Responsibilities:

  • Front line support via telephone and emails
  • Ensure all issues are attended to efficiently
  • Manage customers requests and enquiries in a professional and timely manner
  • Liaise with vendor on all hosting matters
  • Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  • Performs miscellaneous job-related duties as assigned.
  • Purchase/Renew of domains
  • Able to perform administrative duties
  • Installation and maintenance of both computer hardware and software applications
  • Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
  • Maintaining our servers

Required Skills

What you will do in this role:

  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
  • Relevant experience in supporting IT related duties
  • Outstanding customer service skills and a dedication to the customer service experience.
  • Knowledge of FTP, DNS and cPanel preferred.
  • Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
  • Ability to multitask and meet specific goals set by supervisors and management.
  • Experience with documenting procedures.
  • Ability to troubleshoot basic web hosting and technical procedures as needed.
  • Proven analytical and problem solving skills.
  • NITEC/ Diploma in Computer Science, Information Technology or equivalent

Job Responsibilities:

  • Front line support via telephone and emails
  • Ensure all issues are attended to efficiently
  • Manage customers requests and enquiries in a professional and timely manner
  • Liaise with vendor on all hosting matters
  • Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  • Performs miscellaneous job-related duties as assigned.
  • Purchase/Renew of domains
  • Able to perform administrative duties
  • Installation and maintenance of both computer hardware and software applications
  • Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
  • Maintaining our servers

Required Skills

What you will do in this role:

  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
  • Relevant experience in supporting IT related duties
  • Outstanding customer service skills and a dedication to the customer service experience.
  • Knowledge of FTP, DNS and cPanel preferred.
  • Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
  • Ability to multitask and meet specific goals set by supervisors and management.
  • Experience with documenting procedures.
  • Ability to troubleshoot basic web hosting and technical procedures as needed.
  • Proven analytical and problem solving skills.
  • NITEC/ Diploma in Computer Science, Information Technology or equivalent