
Analyst Programmer (Customer Application Support)
$ 3,500 - $ 5,000 / month
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Reporting to the Software Development Senior Manager (Customer Applications), the candidate will be part of the in-house software development team, primarily providing user support and liaison.
Responsibilities
- Provide daily operational support and user liaison
- Review logs, identify issues and perform troubleshooting
- Perform basic development, testing, enhancement and maintenance of in-house developed application software
- Reproduce reported problem, conduct root cause analysis, and collaborate with developer team for resolution
- Track and manage application issues through a ticketing system, ensuring timely escalation when necessary
- Assist in system configuration setup and changes
- Stay up to date with latest relevant technologies
Requirements
- Degree in Computer Science or equivalent
- Minimum 2 years of experience in software development and/or user support environment.
- Understanding of Java, Servlet, SQL, HTML, JSP, JavaScript, CSS, HTTP Protocol.
- Proficient in English and Chinese – as required to liaise with mandarin speaking counterparts.
Reporting to the Software Development Senior Manager (Customer Applications), the candidate will be part of the in-house software development team, primarily providing user support and liaison.
Responsibilities
- Provide daily operational support and user liaison
- Review logs, identify issues and perform troubleshooting
- Perform basic development, testing, enhancement and maintenance of in-house developed application software
- Reproduce reported problem, conduct root cause analysis, and collaborate with developer team for resolution
- Track and manage application issues through a ticketing system, ensuring timely escalation when necessary
- Assist in system configuration setup and changes
- Stay up to date with latest relevant technologies
Requirements
- Degree in Computer Science or equivalent
- Minimum 2 years of experience in software development and/or user support environment.
- Understanding of Java, Servlet, SQL, HTML, JSP, JavaScript, CSS, HTTP Protocol.
- Proficient in English and Chinese – as required to liaise with mandarin speaking counterparts.