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Analyst Programmer (Customer Application Support)

$ 3,500 - $ 5,000 / month

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Reporting to the Software Development Senior Manager (Customer Applications), the candidate will be part of the in-house software development team, primarily providing user support and liaison.

Responsibilities

  • Provide daily operational support and user liaison
  • Review logs, identify issues and perform troubleshooting
  • Perform basic development, testing, enhancement and maintenance of in-house developed application software
  • Reproduce reported problem, conduct root cause analysis, and collaborate with developer team for resolution
  • Track and manage application issues through a ticketing system, ensuring timely escalation when necessary
  • Assist in system configuration setup and changes
  • Stay up to date with latest relevant technologies

Requirements

  • Degree in Computer Science or equivalent
  • Minimum 2 years of experience in software development and/or user support environment.
  • Understanding of Java, Servlet, SQL, HTML, JSP, JavaScript, CSS, HTTP Protocol.
  • Proficient in English and Chinese – as required to liaise with mandarin speaking counterparts.

Reporting to the Software Development Senior Manager (Customer Applications), the candidate will be part of the in-house software development team, primarily providing user support and liaison.

Responsibilities

  • Provide daily operational support and user liaison
  • Review logs, identify issues and perform troubleshooting
  • Perform basic development, testing, enhancement and maintenance of in-house developed application software
  • Reproduce reported problem, conduct root cause analysis, and collaborate with developer team for resolution
  • Track and manage application issues through a ticketing system, ensuring timely escalation when necessary
  • Assist in system configuration setup and changes
  • Stay up to date with latest relevant technologies

Requirements

  • Degree in Computer Science or equivalent
  • Minimum 2 years of experience in software development and/or user support environment.
  • Understanding of Java, Servlet, SQL, HTML, JSP, JavaScript, CSS, HTTP Protocol.
  • Proficient in English and Chinese – as required to liaise with mandarin speaking counterparts.