
Customer Service Officer
$ 1,500 - $ 3,000 / month
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ROLES & RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;
- Guide customers through application procedures, ensuring clarity and compliance with requirements;
- Prepare, consolidate, and verify customer documentation for certification applications;
- Issue and follow up on routine quotations;
- Coordinate projects and facilitate communication between internal teams to ensure smooth operations;
- Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;
- Record and track weekly sales activities and quotations;
- Prepare accurate sales quotations in a timely manner;
- Initiate and maintain job files for sales-related activities;
- Deliver safety briefings to office visitors as needed;
- Perform other job-related assignments as required.
JOB REQUIREMENTS / SPECIFICATIONS
- Minimum Diploma in any discipline;
- At least one year experience in customer service, preferably in the Electrical/Electronic related industry;
- Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;
- Analytical mindset with the ability to resolve issues efficiently and independently;
- Adaptable and flexible in a dynamic work environment;
- Ability to work collaboratively in a team while also taking initiative independently;
- Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.
ROLES & RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;
- Guide customers through application procedures, ensuring clarity and compliance with requirements;
- Prepare, consolidate, and verify customer documentation for certification applications;
- Issue and follow up on routine quotations;
- Coordinate projects and facilitate communication between internal teams to ensure smooth operations;
- Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;
- Record and track weekly sales activities and quotations;
- Prepare accurate sales quotations in a timely manner;
- Initiate and maintain job files for sales-related activities;
- Deliver safety briefings to office visitors as needed;
- Perform other job-related assignments as required.
JOB REQUIREMENTS / SPECIFICATIONS
- Minimum Diploma in any discipline;
- At least one year experience in customer service, preferably in the Electrical/Electronic related industry;
- Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;
- Analytical mindset with the ability to resolve issues efficiently and independently;
- Adaptable and flexible in a dynamic work environment;
- Ability to work collaboratively in a team while also taking initiative independently;
- Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.