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Customer Service Officer

  • Full Time, onsite
  • INTERTEK TESTING SERVICES (SINGAPORE) PTE LTD
  • Central, Singapore
$ 1,500 - $ 3,000 / month

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ROLES & RESPONSIBILITIES

  • Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;
  • Guide customers through application procedures, ensuring clarity and compliance with requirements;
  • Prepare, consolidate, and verify customer documentation for certification applications;
  • Issue and follow up on routine quotations;
  • Coordinate projects and facilitate communication between internal teams to ensure smooth operations;
  • Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;
  • Record and track weekly sales activities and quotations;
  • Prepare accurate sales quotations in a timely manner;
  • Initiate and maintain job files for sales-related activities;
  • Deliver safety briefings to office visitors as needed;
  • Perform other job-related assignments as required.

JOB REQUIREMENTS / SPECIFICATIONS

  • Minimum Diploma in any discipline;
  • At least one year experience in customer service, preferably in the Electrical/Electronic related industry;
  • Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;
  • Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;
  • Analytical mindset with the ability to resolve issues efficiently and independently;
  • Adaptable and flexible in a dynamic work environment;
  • Ability to work collaboratively in a team while also taking initiative independently;
  • Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.

ROLES & RESPONSIBILITIES

  • Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;
  • Guide customers through application procedures, ensuring clarity and compliance with requirements;
  • Prepare, consolidate, and verify customer documentation for certification applications;
  • Issue and follow up on routine quotations;
  • Coordinate projects and facilitate communication between internal teams to ensure smooth operations;
  • Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;
  • Record and track weekly sales activities and quotations;
  • Prepare accurate sales quotations in a timely manner;
  • Initiate and maintain job files for sales-related activities;
  • Deliver safety briefings to office visitors as needed;
  • Perform other job-related assignments as required.

JOB REQUIREMENTS / SPECIFICATIONS

  • Minimum Diploma in any discipline;
  • At least one year experience in customer service, preferably in the Electrical/Electronic related industry;
  • Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;
  • Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;
  • Analytical mindset with the ability to resolve issues efficiently and independently;
  • Adaptable and flexible in a dynamic work environment;
  • Ability to work collaboratively in a team while also taking initiative independently;
  • Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.