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Responsibilities
Operational Oversight
- Lead and manage daily operations across departments to ensure efficiency and effectiveness.
- Monitor project timelines, service quality, and client satisfaction levels.
- Oversee logistics, procurement, and resource allocation for operational needs.
Process Improvement & Strategy
- Identify opportunities for process optimization and implement best practices.
- Develop SOPs, KPIs, and workflow systems to improve service delivery and internal coordination.
- Support strategic planning and implementation of business goals.
Team Leadership
- Supervise, coach, and develop operational staff to achieve performance goals.
- Conduct regular team meetings, reviews, and training to ensure operational excellence.
- Build a culture of accountability and high performance.
Client & Stakeholder Management
- Act as a key point of contact for major clients and ensure expectations are met.
- Coordinate with internal teams (e.g., Sales, Technical, Finance) to meet project and service requirements.
- Handle escalations and ensure prompt resolution of operational issues.
Budgeting & Reporting
- Assist in budgeting, forecasting, and financial planning for operations.
- Track operational costs and ensure alignment with budgetary goals.
- Generate reports on operations performance, trends, and improvement actions.
Requirements
- Bachelor’s degree in Business Administration, Engineering, IT, or a related field.
- At least 5 years of experience in operations management, preferably in IT, engineering, or technical services.
- Proven ability to lead cross-functional teams and manage complex projects.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and leadership abilities.
- Proficiency in Microsoft Office, ERP/CRM systems, and operational planning tools.
- Ability to multitask and thrive in a fast-paced, dynamic environment.
Responsibilities
Operational Oversight
- Lead and manage daily operations across departments to ensure efficiency and effectiveness.
- Monitor project timelines, service quality, and client satisfaction levels.
- Oversee logistics, procurement, and resource allocation for operational needs.
Process Improvement & Strategy
- Identify opportunities for process optimization and implement best practices.
- Develop SOPs, KPIs, and workflow systems to improve service delivery and internal coordination.
- Support strategic planning and implementation of business goals.
Team Leadership
- Supervise, coach, and develop operational staff to achieve performance goals.
- Conduct regular team meetings, reviews, and training to ensure operational excellence.
- Build a culture of accountability and high performance.
Client & Stakeholder Management
- Act as a key point of contact for major clients and ensure expectations are met.
- Coordinate with internal teams (e.g., Sales, Technical, Finance) to meet project and service requirements.
- Handle escalations and ensure prompt resolution of operational issues.
Budgeting & Reporting
- Assist in budgeting, forecasting, and financial planning for operations.
- Track operational costs and ensure alignment with budgetary goals.
- Generate reports on operations performance, trends, and improvement actions.
Requirements
- Bachelor’s degree in Business Administration, Engineering, IT, or a related field.
- At least 5 years of experience in operations management, preferably in IT, engineering, or technical services.
- Proven ability to lead cross-functional teams and manage complex projects.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and leadership abilities.
- Proficiency in Microsoft Office, ERP/CRM systems, and operational planning tools.
- Ability to multitask and thrive in a fast-paced, dynamic environment.