Retail Operations Specialist
Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
KEY RESPONSIBILITIES
The Retail Operations Specialist supports sales, inventory, and administrative functions to ensure smooth retail operations, achieve financial targets, enhance customer satisfaction, and improve overall efficiency.
Operations Support
Singapore 138589
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.
KEY RESPONSIBILITIES
The Retail Operations Specialist supports sales, inventory, and administrative functions to ensure smooth retail operations, achieve financial targets, enhance customer satisfaction, and improve overall efficiency.
Operations Support
- Generate and compile daily, weekly, and monthly sales reports, tracking performance and addressing discrepancies.
- Ensure timely submission and accuracy of store reports, following up on outstanding issues.
- Track and resolve customer complaints in coordination with District Manager and provide summarized reports for service improvements.
- Conduct Store Compliance Audit, follow up on non-compliance issues and take corrective actions as needed.
- Upload store targets
- Ensure accurate and timely promotion settings in Xstore
- Manage content and task assignments through retail platforms such as Yoobic
- Prepare and validate month-end incentive reports (e.g., commissions, overtime, replacement hours) according to payroll timelines
- Drive recruitment through direct sourcing and external agencies to meet staffing needs, manage the interview process, ensure cost-effective hiring, and support manpower planning, all while improving retention.
- Act as a liaison between corporate teams and store staff, ensuring clear and efficient communication.
- Collaborate with supply chain, merchandising, and marketing teams to support retail initiatives and ensure alignment with operational goals.
- Act as the liaison between stores, logistics providers to ensure smooth inventory flow.
- Monitor and coordinate deliveries between distribution center and stores to maintain optimal stock levels.
- Lead and oversee periodic stock-take across stores.
- Serve as the point of contact for new store openings, remodels, and closures, coordinating logistics and setup.
- Oversee equipment and IT setup, ensuring timely delivery of essential store systems (e.g., phone lines, NETS, VISA terminals).
- Handle payment vouchers, reconciliations, and tracking of gift certificates and store expenses.
- Manage procurement and back-office administration, including ordering supplies and processing payments in SAP.
- Support the planning and coordination of training programs.
- Identify and implement operational improvements to streamline store functions and drive efficiency.
- Provide regular reports on operational performance, offering data-driven solutions to improve processes and enhance overall efficiency.
- Ensure stores comply with company policies, industry regulations, and health & safety standards.
- Train store teams on operational processes, new initiatives, and best practices.
- Diploma or Degree with at least 3 years of experience in sales, retail operations.
- Strong enthusiasm for the retail industry with the ability to engage and collaborate effectively with store teams.
- Self-motivated, proactive, and capable of working independently.
- Strong ability to articulate issues, evaluate pros and cons, and implement effective solutions.
- Excellent verbal and written communication abilities to engage stakeholders at all levels.
- Strong planning, analytical, and prioritization skills to make quick, informed decisions in a fast-paced environment.
- Effective reasoning, analytical, and intuitive skills, coupled with reporting experience, to assess and summarize performance metrics for management.
- Advanced Microsoft Excel skills including pivot table and vlookup.
Singapore 138589
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.
Job Description
KEY RESPONSIBILITIES
The Retail Operations Specialist supports sales, inventory, and administrative functions to ensure smooth retail operations, achieve financial targets, enhance customer satisfaction, and improve overall efficiency.
Operations Support
Singapore 138589
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.
KEY RESPONSIBILITIES
The Retail Operations Specialist supports sales, inventory, and administrative functions to ensure smooth retail operations, achieve financial targets, enhance customer satisfaction, and improve overall efficiency.
Operations Support
- Generate and compile daily, weekly, and monthly sales reports, tracking performance and addressing discrepancies.
- Ensure timely submission and accuracy of store reports, following up on outstanding issues.
- Track and resolve customer complaints in coordination with District Manager and provide summarized reports for service improvements.
- Conduct Store Compliance Audit, follow up on non-compliance issues and take corrective actions as needed.
- Upload store targets
- Ensure accurate and timely promotion settings in Xstore
- Manage content and task assignments through retail platforms such as Yoobic
- Prepare and validate month-end incentive reports (e.g., commissions, overtime, replacement hours) according to payroll timelines
- Drive recruitment through direct sourcing and external agencies to meet staffing needs, manage the interview process, ensure cost-effective hiring, and support manpower planning, all while improving retention.
- Act as a liaison between corporate teams and store staff, ensuring clear and efficient communication.
- Collaborate with supply chain, merchandising, and marketing teams to support retail initiatives and ensure alignment with operational goals.
- Act as the liaison between stores, logistics providers to ensure smooth inventory flow.
- Monitor and coordinate deliveries between distribution center and stores to maintain optimal stock levels.
- Lead and oversee periodic stock-take across stores.
- Serve as the point of contact for new store openings, remodels, and closures, coordinating logistics and setup.
- Oversee equipment and IT setup, ensuring timely delivery of essential store systems (e.g., phone lines, NETS, VISA terminals).
- Handle payment vouchers, reconciliations, and tracking of gift certificates and store expenses.
- Manage procurement and back-office administration, including ordering supplies and processing payments in SAP.
- Support the planning and coordination of training programs.
- Identify and implement operational improvements to streamline store functions and drive efficiency.
- Provide regular reports on operational performance, offering data-driven solutions to improve processes and enhance overall efficiency.
- Ensure stores comply with company policies, industry regulations, and health & safety standards.
- Train store teams on operational processes, new initiatives, and best practices.
- Diploma or Degree with at least 3 years of experience in sales, retail operations.
- Strong enthusiasm for the retail industry with the ability to engage and collaborate effectively with store teams.
- Self-motivated, proactive, and capable of working independently.
- Strong ability to articulate issues, evaluate pros and cons, and implement effective solutions.
- Excellent verbal and written communication abilities to engage stakeholders at all levels.
- Strong planning, analytical, and prioritization skills to make quick, informed decisions in a fast-paced environment.
- Effective reasoning, analytical, and intuitive skills, coupled with reporting experience, to assess and summarize performance metrics for management.
- Advanced Microsoft Excel skills including pivot table and vlookup.
Singapore 138589
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.