Manager, Risk Analytics

As well as being an experienced people leader this person will be a key collaborator with our strategic partners and stakeholders. They will require a strong balance of quantitative analysis and communication skills to be able to both execute on key projects while building relationships with internal stakeholders and external merchants that will allow us take end to end control of our partners risk related needs.
Having a background in data analysis with experience in SQL coding, Teradata, Tableau, Looker or equivalent would be a distinct advantage.

Job Description:

Competencies:

• Developing & Retaining Teammates
• Diversity & Inclusion
• Customer Focus
• Acquiring & On-boarding Teammates
• Drive for Results
• Programme / Project Management
• Managing/Measuring Work
• Shared Values/ Ethics
• Change Management
• Delegation
• Organisational Agility

Responsibilities:

• Sets clear goals & measurements, drives team results to achieve organisation goals
• Coaches & develops the team into a highly responsive team that meets & exceeds the required published performance standards
• Utilizes behavioural based coaching model when coaching the team enabling them to self-assess the methods to be successful in achieving goals.
• Develop and drive analytical based decision making in the team.
• Proactively leads & facilitates constructive two-way dialogue with other functions to drive operational excellence
• Utilizes a diverse range of development, to grow Team members
• Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate being coached
• Utilizes Performance Development Planning process to enable the team to create & follow up on plans for career development
• Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
• Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes
• Monitor account activity through PayPal systems and flags based on possible fraudulent activity.
• Liaise with Account Managers who manage the accounts assigned to you and participate in communication with the Merchants where required.
• Present, participate, and contribute to on-site meetings and demonstrations for all assigned merchants.
• Work on projects as assigned. These will often be related to process improvement and enhanced support of the broader risk management function in PayPal.

Job Requirements:

• Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
• Track record of creating inclusive, high performing teams
• Excellent organizational, communication, & interpersonal skills
• Ability to influence & drive positive changes in performance utilizing data & reports
• Ability to recognize the need for & lead through change management initiates while maintaining & driving teammate engagement
• Proven ability to overcome resistance & drive to meet & exceed on customer experience goals & business goals
• Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals
• Ability to define & utilize quantitative & qualitative management information reports to increase overall performance scores & drive for positive results
• Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Preferred Qualifications:

• 5 + years of experience in people management
• 3+ years Credit, Risk, Fraud Management at a financial institution would be a distinct advantage
• Customer communication experience
• Bachelor’s degree or equivalent work experience
• Excellent Problem-Solving Skills
• Advanced Excel and pivot table skills a requirement.
• Knowledge of SQL, Teradata, Tableau or other data mining tools a distinct advantage.

As well as being an experienced people leader this person will be a key collaborator with our strategic partners and stakeholders. They will require a strong balance of quantitative analysis and communication skills to be able to both execute on key projects while building relationships with internal stakeholders and external merchants that will allow us take end to end control of our partners risk related needs.
Having a background in data analysis with experience in SQL coding, Teradata, Tableau, Looker or equivalent would be a distinct advantage.

Job Description:

Competencies:

• Developing & Retaining Teammates
• Diversity & Inclusion
• Customer Focus
• Acquiring & On-boarding Teammates
• Drive for Results
• Programme / Project Management
• Managing/Measuring Work
• Shared Values/ Ethics
• Change Management
• Delegation
• Organisational Agility

Responsibilities:

• Sets clear goals & measurements, drives team results to achieve organisation goals
• Coaches & develops the team into a highly responsive team that meets & exceeds the required published performance standards
• Utilizes behavioural based coaching model when coaching the team enabling them to self-assess the methods to be successful in achieving goals.
• Develop and drive analytical based decision making in the team.
• Proactively leads & facilitates constructive two-way dialogue with other functions to drive operational excellence
• Utilizes a diverse range of development, to grow Team members
• Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate being coached
• Utilizes Performance Development Planning process to enable the team to create & follow up on plans for career development
• Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
• Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes
• Monitor account activity through PayPal systems and flags based on possible fraudulent activity.
• Liaise with Account Managers who manage the accounts assigned to you and participate in communication with the Merchants where required.
• Present, participate, and contribute to on-site meetings and demonstrations for all assigned merchants.
• Work on projects as assigned. These will often be related to process improvement and enhanced support of the broader risk management function in PayPal.

Job Requirements:

• Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
• Track record of creating inclusive, high performing teams
• Excellent organizational, communication, & interpersonal skills
• Ability to influence & drive positive changes in performance utilizing data & reports
• Ability to recognize the need for & lead through change management initiates while maintaining & driving teammate engagement
• Proven ability to overcome resistance & drive to meet & exceed on customer experience goals & business goals
• Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals
• Ability to define & utilize quantitative & qualitative management information reports to increase overall performance scores & drive for positive results
• Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Preferred Qualifications:

• 5 + years of experience in people management
• 3+ years Credit, Risk, Fraud Management at a financial institution would be a distinct advantage
• Customer communication experience
• Bachelor’s degree or equivalent work experience
• Excellent Problem-Solving Skills
• Advanced Excel and pivot table skills a requirement.
• Knowledge of SQL, Teradata, Tableau or other data mining tools a distinct advantage.