Executive/Assistant Programme Manager (3-year contract), GEO

Company Description

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Responsibilities

• This position is for Centre for Global Education and Opportunities (GEO).
• Operations
• Support Program Managers on operations for the inbound and outbound programmes, including recruitment, nomination, application processing, credit transfer, and billing.
• Provide logistics support for programs and events, including venue coordination, transportation, catering, company visits, photography, and materials preparation.
• Plan, coordinate, and execute student briefings and student events, including liaison and publicity. Provide student advisory services and support.
• Conduct After-Action Reviews and post-programme surveys and implement enhancements based on feedback.
• Review and streamline application processes and systems for efficiency, including digitisation and process integration.
• Prepare funding and end-of-programme reports for senior management and external funders.
• Manage procurement processes, identifying and selecting suppliers that meet quality, cost, and delivery standards. Engage with key stakeholders, including partners, the finance office, vendors, and instructors.
• Marketing & Communication
• Support Program Managers to develop and execute online and offline marketing campaigns to promote programs and initiatives.
• Create and manage content for various media channels, focusing on student success stories, industry trends, and key program highlights.
• Collaborate with internal teams and external stakeholders to coordinate program announcements and promotions.
• Conceptualize and produce marketing materials, including eDMs, social media posts, infographics, and presentation decks.
• Manage social media platforms such as Facebook, IG, LinkedIn, etc and engage with audiences on these platforms.
• Set up WeChat and XiaoHongShu (RedNote) to engage with Chinese audiences.
• Conduct market research to identify best practices for student recruitment and partner engagement strategies.
• General Responsibilities
• Support ad hoc projects requiring a high level of professionalism and execution.
• Other duties as assigned.
  

Qualifications

• Diploma or degree holder, preferably with programme delivery and event planning/management experience.
• Familiarity with operations in global education.
• At least two years of experience running student programmes at university-level and/or managing cross-cultural student events.
• Driven self-starter with strong analytical, critical thinking and problem-solving skills.
• Strong team player who is resourceful, resilient and thrives in a fast-paced, results-oriented and ambiguous work environment.
• Communicates well - both written and spoken, and is confident of leading tertiary students of different nationalities.
• Ability to engage target audiences on multiple social media platforms.
• Is meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.
• Is technology and social media-savvy; able to use design software to develop publicity materials.
• Fresh graduates are welcome to apply
  
  

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Company Description

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Responsibilities

• This position is for Centre for Global Education and Opportunities (GEO).
• Operations
• Support Program Managers on operations for the inbound and outbound programmes, including recruitment, nomination, application processing, credit transfer, and billing.
• Provide logistics support for programs and events, including venue coordination, transportation, catering, company visits, photography, and materials preparation.
• Plan, coordinate, and execute student briefings and student events, including liaison and publicity. Provide student advisory services and support.
• Conduct After-Action Reviews and post-programme surveys and implement enhancements based on feedback.
• Review and streamline application processes and systems for efficiency, including digitisation and process integration.
• Prepare funding and end-of-programme reports for senior management and external funders.
• Manage procurement processes, identifying and selecting suppliers that meet quality, cost, and delivery standards. Engage with key stakeholders, including partners, the finance office, vendors, and instructors.
• Marketing & Communication
• Support Program Managers to develop and execute online and offline marketing campaigns to promote programs and initiatives.
• Create and manage content for various media channels, focusing on student success stories, industry trends, and key program highlights.
• Collaborate with internal teams and external stakeholders to coordinate program announcements and promotions.
• Conceptualize and produce marketing materials, including eDMs, social media posts, infographics, and presentation decks.
• Manage social media platforms such as Facebook, IG, LinkedIn, etc and engage with audiences on these platforms.
• Set up WeChat and XiaoHongShu (RedNote) to engage with Chinese audiences.
• Conduct market research to identify best practices for student recruitment and partner engagement strategies.
• General Responsibilities
• Support ad hoc projects requiring a high level of professionalism and execution.
• Other duties as assigned.
  

Qualifications

• Diploma or degree holder, preferably with programme delivery and event planning/management experience.
• Familiarity with operations in global education.
• At least two years of experience running student programmes at university-level and/or managing cross-cultural student events.
• Driven self-starter with strong analytical, critical thinking and problem-solving skills.
• Strong team player who is resourceful, resilient and thrives in a fast-paced, results-oriented and ambiguous work environment.
• Communicates well - both written and spoken, and is confident of leading tertiary students of different nationalities.
• Ability to engage target audiences on multiple social media platforms.
• Is meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.
• Is technology and social media-savvy; able to use design software to develop publicity materials.
• Fresh graduates are welcome to apply
  
  

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.