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Junior L2 Production Support

$ 3,500 - $ 4,200 / month

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Job Summary

We are seeking a dynamic and committed Application Support Analyst with a background in Java/J2EE technologies. This position is ideal for individuals with at least 1 year of experience in an application support environment, or developers eager to transition into support. The successful candidate will play a key role in ensuring application stability and timely resolution of issues, while working in a shift-based environment, including nights, weekends, and public holidays.

Key Responsibilities

  • Provide L1/L2 support for enterprise applications built using Java/J2EE.
  • Monitor,troubleshoot, and resolve application incidents and service requests.
  • Perform root cause analysis and escalate complex issues as needed.
  • Execute SQL queries and Unix commands to investigate problems and support batch jobs.
  • Maintain and support web applications, backend batch jobs, and integration points.
  • Work with platforms and tools such as JBOSS, MariaDB, MQ, and Control-M (or equivalent job scheduling tools).
  • Support system configurations such as MQ setup and C:D (Connect: Direct) where applicable.
  • Collaborate with internal teams, vendors, and stakeholders to resolve issues effectively.
  • Document troubleshooting steps, standard operating procedures, and solutions.
  • Ensure adherence to SLAs while maintaining high-quality service delivery.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related discipline.
  • Minimum 1 year of experience in application support or software development.
  • Solid hands-on experience in Java/J2EE.
  • Proficiency with Unix/Linux environments and SQL.
  • Understanding of web applications, backend processing, and integration workflows.
  • Working knowledge or exposure to:
    • JBOSS, MariaDB
    • Job scheduling tools (e.g., Control-M)
    • MQ setup
    • Shell scripting
    • C:D (Connect: Direct) – a plus
  • Prior experience in the banking or financial services industry is a strong advantage.
  • Strong team player with excellent interpersonal and communication skills.
  • Demonstrated eagerness to learn, take initiative, and deliver results under pressure.

Job Summary

We are seeking a dynamic and committed Application Support Analyst with a background in Java/J2EE technologies. This position is ideal for individuals with at least 1 year of experience in an application support environment, or developers eager to transition into support. The successful candidate will play a key role in ensuring application stability and timely resolution of issues, while working in a shift-based environment, including nights, weekends, and public holidays.

Key Responsibilities

  • Provide L1/L2 support for enterprise applications built using Java/J2EE.
  • Monitor,troubleshoot, and resolve application incidents and service requests.
  • Perform root cause analysis and escalate complex issues as needed.
  • Execute SQL queries and Unix commands to investigate problems and support batch jobs.
  • Maintain and support web applications, backend batch jobs, and integration points.
  • Work with platforms and tools such as JBOSS, MariaDB, MQ, and Control-M (or equivalent job scheduling tools).
  • Support system configurations such as MQ setup and C:D (Connect: Direct) where applicable.
  • Collaborate with internal teams, vendors, and stakeholders to resolve issues effectively.
  • Document troubleshooting steps, standard operating procedures, and solutions.
  • Ensure adherence to SLAs while maintaining high-quality service delivery.

Requirements

  • Bachelor’s degree in IT, Computer Science, or a related discipline.
  • Minimum 1 year of experience in application support or software development.
  • Solid hands-on experience in Java/J2EE.
  • Proficiency with Unix/Linux environments and SQL.
  • Understanding of web applications, backend processing, and integration workflows.
  • Working knowledge or exposure to:
    • JBOSS, MariaDB
    • Job scheduling tools (e.g., Control-M)
    • MQ setup
    • Shell scripting
    • C:D (Connect: Direct) – a plus
  • Prior experience in the banking or financial services industry is a strong advantage.
  • Strong team player with excellent interpersonal and communication skills.
  • Demonstrated eagerness to learn, take initiative, and deliver results under pressure.