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Deskside Support Engineer

Salary undisclosed

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Job Description:Responsibilities:
  • Assess VIP or general user requirement and escalate VIP issues for quick resolution
  • Work with service delivery to remediate and escalate internally any VIP tickets/incidents
  • Prioritize VIP tickets/incidents over general user incidents/tickets
  • Address user concerns regarding hardware, software and networking basis the documentation and other material provided by Client for their existing systems and applications
  • Guide users with simple, step-by-step instructions
  • Perform handovers and collection of devices and perform onboarding and de boarding activities at the time of handover basis the checklist provided by Shiseido
  • Conduct remote and VIP troubleshooting
  • Diagnose technical issues and solutions in logs
  • Follow up with clients to ensure their systems are functional
  • Help create and update technical documentation and manuals
  • provide Client with customer/ client experience in accordance with the service levels as agreed in this SOW
  • Perform administrative support duties as required to meet specific operational objectives
  • Provide assistance and support to colleagues in IT-related matters
  • Set up and configure new laptops and desktops and ensure other account provisioning activities prior to end user device handover
  • Coordinate with vendor and ensure repairs are processed
  • Own incidents involving DaaS devices & maintain end to end tracking
  • Create and maintain concise documentation to lower the possibility of a repeat problem and Educate user so they can troubleshoot issue by itself and maintain within time frame
  • Call logging, allocation, status updating in the IT helpdesk software and follow existing customers ITSM
  • Ensure customer satisfaction by responding to open tickets within the SLA
  • Possess reasonable knowledge on troubleshooting of Windows related issues
  • Attending the day-to-day calls and ensure closure in reasonable timeframes.
  • Creation and Management of User profiles
Requirements
  • Possess at least Diploma in IT or equivalent
  • Minimum 2 years of end user experience is required
  • Good communications skills
Please note that this would be a 1 year renewable contract. We regret that only shortlisted candidates will be notified.Interested applicants kindly click on apply now or send your updated resume to [email protected]Berlyn Lum Miao YuRegistration Number: R1766577EA License Number: 02C4944People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
Job Description:Responsibilities:
  • Assess VIP or general user requirement and escalate VIP issues for quick resolution
  • Work with service delivery to remediate and escalate internally any VIP tickets/incidents
  • Prioritize VIP tickets/incidents over general user incidents/tickets
  • Address user concerns regarding hardware, software and networking basis the documentation and other material provided by Client for their existing systems and applications
  • Guide users with simple, step-by-step instructions
  • Perform handovers and collection of devices and perform onboarding and de boarding activities at the time of handover basis the checklist provided by Shiseido
  • Conduct remote and VIP troubleshooting
  • Diagnose technical issues and solutions in logs
  • Follow up with clients to ensure their systems are functional
  • Help create and update technical documentation and manuals
  • provide Client with customer/ client experience in accordance with the service levels as agreed in this SOW
  • Perform administrative support duties as required to meet specific operational objectives
  • Provide assistance and support to colleagues in IT-related matters
  • Set up and configure new laptops and desktops and ensure other account provisioning activities prior to end user device handover
  • Coordinate with vendor and ensure repairs are processed
  • Own incidents involving DaaS devices & maintain end to end tracking
  • Create and maintain concise documentation to lower the possibility of a repeat problem and Educate user so they can troubleshoot issue by itself and maintain within time frame
  • Call logging, allocation, status updating in the IT helpdesk software and follow existing customers ITSM
  • Ensure customer satisfaction by responding to open tickets within the SLA
  • Possess reasonable knowledge on troubleshooting of Windows related issues
  • Attending the day-to-day calls and ensure closure in reasonable timeframes.
  • Creation and Management of User profiles
Requirements
  • Possess at least Diploma in IT or equivalent
  • Minimum 2 years of end user experience is required
  • Good communications skills
Please note that this would be a 1 year renewable contract. We regret that only shortlisted candidates will be notified.Interested applicants kindly click on apply now or send your updated resume to [email protected]Berlyn Lum Miao YuRegistration Number: R1766577EA License Number: 02C4944People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705