Customer Service Officer
$ 2,200 - $ 2,700 / month
Checking job availability...
Original
Simplified
What You Will Do:
- Respond promptly to all customer inquiries and requests received through multiple channels including email, phone, and in-person visits.
- Proactively follow up on inquiries to convert potential students into registered participants for the programs they have expressed interest in.
- Build and maintain relationships with corporate clients regarding course registrations and program updates.
- Stay current on course schedules, training programs, and fee structures to provide accurate information to prospective and current learners.
- Take ownership of service issues and implement appropriate resolutions within authorised parameters.
- Identify opportunities to enhance the customer journey and suggest process improvements.
Success Profile
- Good communication skills with ability to adapt tone and approach across different channels.
- Strong problem-solving abilities with a solution-oriented mindset.
- Proven track record of working effectively in fast-paced, team environments.
- Positive customer service attitude with genuine commitment to creating positive experiences.
- Detail-oriented with organizational and follow-up skills.
- Proficiency with CRM systems and digital communication tools.
- Ability to prioritize tasks and manage multiple inquiries simultaneously.
- Resilience and adaptability when handling challenging situations.
- Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
- Previous contact centre experience (1 year) is beneficial, though fresh graduates are welcome to apply.
- Must be able to work 9am to 1pm either Saturday or Sunday weekly.
What You Will Do:
- Respond promptly to all customer inquiries and requests received through multiple channels including email, phone, and in-person visits.
- Proactively follow up on inquiries to convert potential students into registered participants for the programs they have expressed interest in.
- Build and maintain relationships with corporate clients regarding course registrations and program updates.
- Stay current on course schedules, training programs, and fee structures to provide accurate information to prospective and current learners.
- Take ownership of service issues and implement appropriate resolutions within authorised parameters.
- Identify opportunities to enhance the customer journey and suggest process improvements.
Success Profile
- Good communication skills with ability to adapt tone and approach across different channels.
- Strong problem-solving abilities with a solution-oriented mindset.
- Proven track record of working effectively in fast-paced, team environments.
- Positive customer service attitude with genuine commitment to creating positive experiences.
- Detail-oriented with organizational and follow-up skills.
- Proficiency with CRM systems and digital communication tools.
- Ability to prioritize tasks and manage multiple inquiries simultaneously.
- Resilience and adaptability when handling challenging situations.
- Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
- Previous contact centre experience (1 year) is beneficial, though fresh graduates are welcome to apply.
- Must be able to work 9am to 1pm either Saturday or Sunday weekly.