Customer Service Officer (MNC / Warehouse)
$ 2,000 - $ 2,400 / month
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Job Description
Roles & Responsibilities
Industry: Logistics
MNC Environment
Permanent role (AWS Guaranteed + Variable Bonus)
Responsibilities:
- Ensure customer's orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customer's schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues
- Initial cycle count as per schedule
- Ensure proper keeping of cycle count sheet for audit trail purpose
- Be responsible in reconciling all stock discrepancies
- Inventory Management for Customer's WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Collate and compute the monthly KPI report
- Achieve & maintain consistent KPI, make suggestions to improve when necessary
Requirements:
- Customer Service Orientated and team player
- Product and System knowledge & MS Office Skills
Job Description
Roles & Responsibilities
Industry: Logistics
MNC Environment
Permanent role (AWS Guaranteed + Variable Bonus)
Responsibilities:
- Ensure customer's orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customer's schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues
- Initial cycle count as per schedule
- Ensure proper keeping of cycle count sheet for audit trail purpose
- Be responsible in reconciling all stock discrepancies
- Inventory Management for Customer's WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Collate and compute the monthly KPI report
- Achieve & maintain consistent KPI, make suggestions to improve when necessary
Requirements:
- Customer Service Orientated and team player
- Product and System knowledge & MS Office Skills