IT Technical / Production Support Operator (3 months contract, up to $5k)
Salary undisclosed
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IT Technical / Production Support Operator
- 3 months contract, with an option for extension
- Remote work arrangement
- Shift schedule required: Schedule 1- Mon, Tues, Fri, Sat and Sun - 5am SGT to 1pm SGT and Schedule 2 - Wed & Thurs - 5am SGT - 1pm SGT, Fri, Sat and Sun - 12pm SGT - 8pm SGT
- Interface with customers via telephone, email, WebEx or Teams session
- Provide prompt and accurate responses to customers within our SLA
- Remotely execute regular report jobs in a secure private cloud and monitor progress in Splunk
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and is accountable to track them to resolution
- Escalate complex issues to management as per internally established processes and guidelines
- Requires shifts outside of normal business hours, including weekends and holidays
- Develop strong relationship with customer and engineering teams
- Acquire the required product knowledge and stay up to date with product updates
- Deliver knowledge transfer sessions to customers and/or internal team members
- Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse
- 2 years of working experience in technical support or relevant field
- Excellent verbal and written communication skills in English
- Strong attention to detail
- Ability to learn quickly and work autonomously
- Experience with Splunk, Excel, SFTP, databases and ideally coding with Java or other language, with experience in web services
- Experience of working on large scale distributed systems with high availability requirements preferred
- Experience in cloud computing services preferred
- Experience in FinTech field preferred
- Ability to speak expertly and communicate clearly with the customers.
- Ability to work well with demanding customers.
- Ability to understand urgency and sensitivity of customer cases.
IT Technical / Production Support Operator
- 3 months contract, with an option for extension
- Remote work arrangement
- Shift schedule required: Schedule 1- Mon, Tues, Fri, Sat and Sun - 5am SGT to 1pm SGT and Schedule 2 - Wed & Thurs - 5am SGT - 1pm SGT, Fri, Sat and Sun - 12pm SGT - 8pm SGT
- Interface with customers via telephone, email, WebEx or Teams session
- Provide prompt and accurate responses to customers within our SLA
- Remotely execute regular report jobs in a secure private cloud and monitor progress in Splunk
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and is accountable to track them to resolution
- Escalate complex issues to management as per internally established processes and guidelines
- Requires shifts outside of normal business hours, including weekends and holidays
- Develop strong relationship with customer and engineering teams
- Acquire the required product knowledge and stay up to date with product updates
- Deliver knowledge transfer sessions to customers and/or internal team members
- Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse
- 2 years of working experience in technical support or relevant field
- Excellent verbal and written communication skills in English
- Strong attention to detail
- Ability to learn quickly and work autonomously
- Experience with Splunk, Excel, SFTP, databases and ideally coding with Java or other language, with experience in web services
- Experience of working on large scale distributed systems with high availability requirements preferred
- Experience in cloud computing services preferred
- Experience in FinTech field preferred
- Ability to speak expertly and communicate clearly with the customers.
- Ability to work well with demanding customers.
- Ability to understand urgency and sensitivity of customer cases.