Regional Technical Support Executive (Network, CCNA, Level 2 support)
$ 5,000 - $ 6,500 / month
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Job Description
Description
- Up to $6,500 + AWS + Variable Bonus + Flexi Benefits
- Working location at West Singapore
- Collaborate and support teams across Asia within MNC organisation
Responsibilities
- Collaborate with IT Administrators and contractors to provide high-quality IT solutions and support.
- Troubleshoot and resolve complex issues involving PCs, laptops, servers, security, and networks.
- Act as a trusted advisor and ensure exceptional service for a diverse user basefrom operators to executives.
- Participate in regional IT projects, including infrastructure upgrades, cloud server implementations, and more.
- Innovate and enhance local IT systems and processes while ensuring adherence to IT policies.
- Represent IT in meetings, manage end-to-end project execution, and deliver impactful solutions.
- Be flexible to travel and occasionally work outside standard hours.
Skills and Qualifications
- Experience in well-established organizations supporting over 200 users is essential.
- Degree in IT or related field with Cisco Associate certification (CCNA) preferred.
- Minimum 7 years of level 2 technical IT support experience in MNCs or large SMEs.
- Proven strong experience in network and server
- Hands-on expertise in Azure Cloud, Windows Server (2016/2022), Active Directory, and Microsoft 365 tools.
Job Description
Description
- Up to $6,500 + AWS + Variable Bonus + Flexi Benefits
- Working location at West Singapore
- Collaborate and support teams across Asia within MNC organisation
Responsibilities
- Collaborate with IT Administrators and contractors to provide high-quality IT solutions and support.
- Troubleshoot and resolve complex issues involving PCs, laptops, servers, security, and networks.
- Act as a trusted advisor and ensure exceptional service for a diverse user basefrom operators to executives.
- Participate in regional IT projects, including infrastructure upgrades, cloud server implementations, and more.
- Innovate and enhance local IT systems and processes while ensuring adherence to IT policies.
- Represent IT in meetings, manage end-to-end project execution, and deliver impactful solutions.
- Be flexible to travel and occasionally work outside standard hours.
Skills and Qualifications
- Experience in well-established organizations supporting over 200 users is essential.
- Degree in IT or related field with Cisco Associate certification (CCNA) preferred.
- Minimum 7 years of level 2 technical IT support experience in MNCs or large SMEs.
- Proven strong experience in network and server
- Hands-on expertise in Azure Cloud, Windows Server (2016/2022), Active Directory, and Microsoft 365 tools.