Java L2 Support Engineer

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

This is a Permanent Full-time position for a public sector project.

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solution,
• If required, escalate case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and Close monitoring gaps.
• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• To provide 24/7 support duties on rotating shifts.

Requirements:

• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team and
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management)

Good to have:

• Experience working with IT ticketing systems (JIRA, ServiceNow)
• Basic knowledge of programming (Java, .Net, Spring boot, etc.) and has some hands-on coding experience of simple applications
• Knowledge of monitoring products, especially Splunk and eG Enterprise.
• Experience with writing scripts for automation

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Neethu

EA License No: 11C5502

EAP Registration No: R1110012

We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

This is a Permanent Full-time position for a public sector project.

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solution,
• If required, escalate case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and Close monitoring gaps.
• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• To provide 24/7 support duties on rotating shifts.

Requirements:

• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team and
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management)

Good to have:

• Experience working with IT ticketing systems (JIRA, ServiceNow)
• Basic knowledge of programming (Java, .Net, Spring boot, etc.) and has some hands-on coding experience of simple applications
• Knowledge of monitoring products, especially Splunk and eG Enterprise.
• Experience with writing scripts for automation

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Neethu

EA License No: 11C5502

EAP Registration No: R1110012