IT Service Delivery Manager

Role : IT Service Delivery Manager

Location : Singapore

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large, outsourced IT development / transformation teams, good understanding of IT process and procedures & identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies like Agile, Waterfall etc. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.

Job Requirement

Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs

Domain knowledge on Payments, Channels and wealth management

Experience of working in multi-vendor environment

Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.

Should certified in Project management practices and Agile WoW

Should have experience managing delivery in BFSI domain, Retail Banking and Payments exposure

Should have experience back ground in Development, Testing

Experience in managing project delivery in cloud technologies

Prior experience in managing multi-ethnic, multi-geo teams.

Understanding IT outsourcing engagement and commercial models.

Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.

Manage overall team's service quality and lead in any service recovery issues with Clients.

Ability to manage the Fixed price engagement should be able to demonstrate how scope, schedule and budget are managed effectively.

Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.

Excellent customer orientation and communication skills.

Experience of managing/ participating in RFP/Bid process including Due Diligence

GOOD to HAVE

Understanding IT outsourcing engagement and commercial models.

Prior experience of managing transitions including transition from incumbent vendors

Non-Technical / Soft Skills

Willingness to learn new technologies and ability to adopt to work in a corporate environment

Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.

Ability to communicate both oral and written with client mid/senior management professionals.

Ability to present status report in a senior management forum and ability to articulate and answer questions.

Good Negotiation and interpersonal skills.

Good Team player

1. Max team size handled:-

2. Max revenue handled:-

3. Global (onsite offshore) model exposure:-

4. Operations (P&L) knowledge:-

Role : IT Service Delivery Manager

Location : Singapore

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large, outsourced IT development / transformation teams, good understanding of IT process and procedures & identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies like Agile, Waterfall etc. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.

Job Requirement

Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs

Domain knowledge on Payments, Channels and wealth management

Experience of working in multi-vendor environment

Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.

Should certified in Project management practices and Agile WoW

Should have experience managing delivery in BFSI domain, Retail Banking and Payments exposure

Should have experience back ground in Development, Testing

Experience in managing project delivery in cloud technologies

Prior experience in managing multi-ethnic, multi-geo teams.

Understanding IT outsourcing engagement and commercial models.

Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.

Manage overall team's service quality and lead in any service recovery issues with Clients.

Ability to manage the Fixed price engagement should be able to demonstrate how scope, schedule and budget are managed effectively.

Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.

Excellent customer orientation and communication skills.

Experience of managing/ participating in RFP/Bid process including Due Diligence

GOOD to HAVE

Understanding IT outsourcing engagement and commercial models.

Prior experience of managing transitions including transition from incumbent vendors

Non-Technical / Soft Skills

Willingness to learn new technologies and ability to adopt to work in a corporate environment

Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.

Ability to communicate both oral and written with client mid/senior management professionals.

Ability to present status report in a senior management forum and ability to articulate and answer questions.

Good Negotiation and interpersonal skills.

Good Team player

1. Max team size handled:-

2. Max revenue handled:-

3. Global (onsite offshore) model exposure:-

4. Operations (P&L) knowledge:-