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IT Support Engineer

$ 1,000 - $ 10,000 / month

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Job Description

Role:

  • We are looking for a skilled IT Support & Service Desk Specialist to provide technical troubleshooting and IT asset management.
  • In this role, you will diagnose and resolve software, hardware, and network issues, ensuring seamless IT operations.
  • You will also contribute to IT service improvement initiatives and maintain accurate records of all service desk activities.

Responsibilities:

  • Provide technical support for desktops, laptops, mobile devices, and other IT equipment.
  • Troubleshoot and resolve software, hardware, and network connectivity issues.
  • Perform root cause analysis to prevent recurring technical problems.
  • Collaborate with IT teams to escalate complex issues and ensure timely resolution.
  • Maintain IT asset management records, including tracking and provisioning of computer equipment.
  • Document support activities, incident reports, and service requests.
  • Participate in IT projects focused on improving service efficiency and user experience.

Required Skills:

  • 3+ years of experience in IT support or a related technical role.
  • Strong troubleshooting skills in Windows 10/11, networking, and Active Directory.
  • Experience with software debugging and system diagnostics.
  • Excellent customer service and problem-solving abilities.

Preferred Skills:

  • Experience with IT service improvement and process automation.
  • Familiarity with remote support tools and IT service management (ITSM) frameworks.
  • Knowledge of IT asset tracking best practices.

Job Description

Role:

  • We are looking for a skilled IT Support & Service Desk Specialist to provide technical troubleshooting and IT asset management.
  • In this role, you will diagnose and resolve software, hardware, and network issues, ensuring seamless IT operations.
  • You will also contribute to IT service improvement initiatives and maintain accurate records of all service desk activities.

Responsibilities:

  • Provide technical support for desktops, laptops, mobile devices, and other IT equipment.
  • Troubleshoot and resolve software, hardware, and network connectivity issues.
  • Perform root cause analysis to prevent recurring technical problems.
  • Collaborate with IT teams to escalate complex issues and ensure timely resolution.
  • Maintain IT asset management records, including tracking and provisioning of computer equipment.
  • Document support activities, incident reports, and service requests.
  • Participate in IT projects focused on improving service efficiency and user experience.

Required Skills:

  • 3+ years of experience in IT support or a related technical role.
  • Strong troubleshooting skills in Windows 10/11, networking, and Active Directory.
  • Experience with software debugging and system diagnostics.
  • Excellent customer service and problem-solving abilities.

Preferred Skills:

  • Experience with IT service improvement and process automation.
  • Familiarity with remote support tools and IT service management (ITSM) frameworks.
  • Knowledge of IT asset tracking best practices.