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Job Description
Role:
- We are looking for a skilled IT Support & Service Desk Specialist to provide technical troubleshooting and IT asset management.
- In this role, you will diagnose and resolve software, hardware, and network issues, ensuring seamless IT operations.
- You will also contribute to IT service improvement initiatives and maintain accurate records of all service desk activities.
Responsibilities:
- Provide technical support for desktops, laptops, mobile devices, and other IT equipment.
- Troubleshoot and resolve software, hardware, and network connectivity issues.
- Perform root cause analysis to prevent recurring technical problems.
- Collaborate with IT teams to escalate complex issues and ensure timely resolution.
- Maintain IT asset management records, including tracking and provisioning of computer equipment.
- Document support activities, incident reports, and service requests.
- Participate in IT projects focused on improving service efficiency and user experience.
Required Skills:
- 3+ years of experience in IT support or a related technical role.
- Strong troubleshooting skills in Windows 10/11, networking, and Active Directory.
- Experience with software debugging and system diagnostics.
- Excellent customer service and problem-solving abilities.
Preferred Skills:
- Experience with IT service improvement and process automation.
- Familiarity with remote support tools and IT service management (ITSM) frameworks.
- Knowledge of IT asset tracking best practices.
Job Description
Role:
- We are looking for a skilled IT Support & Service Desk Specialist to provide technical troubleshooting and IT asset management.
- In this role, you will diagnose and resolve software, hardware, and network issues, ensuring seamless IT operations.
- You will also contribute to IT service improvement initiatives and maintain accurate records of all service desk activities.
Responsibilities:
- Provide technical support for desktops, laptops, mobile devices, and other IT equipment.
- Troubleshoot and resolve software, hardware, and network connectivity issues.
- Perform root cause analysis to prevent recurring technical problems.
- Collaborate with IT teams to escalate complex issues and ensure timely resolution.
- Maintain IT asset management records, including tracking and provisioning of computer equipment.
- Document support activities, incident reports, and service requests.
- Participate in IT projects focused on improving service efficiency and user experience.
Required Skills:
- 3+ years of experience in IT support or a related technical role.
- Strong troubleshooting skills in Windows 10/11, networking, and Active Directory.
- Experience with software debugging and system diagnostics.
- Excellent customer service and problem-solving abilities.
Preferred Skills:
- Experience with IT service improvement and process automation.
- Familiarity with remote support tools and IT service management (ITSM) frameworks.
- Knowledge of IT asset tracking best practices.