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Job Description:
- Respond promptly and effectively to user queries, providing clear and comprehensive guidance.
- Perform initial troubleshooting, conducting research to identify potential root causes of reported issues.
- Ensure timely resolution or escalation of problems through close collaboration with the Engineering team, Product Managers, and other stakeholders.
- Identify patterns and trends in reported issues to improve product stability and quality, and communicate findings to relevant stakeholders.
- Collaborate with your mentor PM to design solutions that effectively address business needs, while considering the balance between execution speed and long-term sustainability.
- Collaborate closely with designers and engineers throughout the development process to deliver high-quality product solutions.
- Currently pursuing a Bachelor's or Master's Degree, Computer Science, Information Systems, Business Analytics, Mathematics, Economics or a related field is preferred.
- Understanding and/or having hands-on experience in a digital product team is preferred
- Excellent communication skills with the ability to engage with users and gather insightful information.
- Proficiency in English (spoken and written) is required, and proficiency in Mandarin is strongly preferred for cross-country collaborations.
- Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
- Excellent logical and structural thinking
- Strong sense of responsibility and accountability
Job Description:
- Respond promptly and effectively to user queries, providing clear and comprehensive guidance.
- Perform initial troubleshooting, conducting research to identify potential root causes of reported issues.
- Ensure timely resolution or escalation of problems through close collaboration with the Engineering team, Product Managers, and other stakeholders.
- Identify patterns and trends in reported issues to improve product stability and quality, and communicate findings to relevant stakeholders.
- Collaborate with your mentor PM to design solutions that effectively address business needs, while considering the balance between execution speed and long-term sustainability.
- Collaborate closely with designers and engineers throughout the development process to deliver high-quality product solutions.
- Currently pursuing a Bachelor's or Master's Degree, Computer Science, Information Systems, Business Analytics, Mathematics, Economics or a related field is preferred.
- Understanding and/or having hands-on experience in a digital product team is preferred
- Excellent communication skills with the ability to engage with users and gather insightful information.
- Proficiency in English (spoken and written) is required, and proficiency in Mandarin is strongly preferred for cross-country collaborations.
- Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
- Excellent logical and structural thinking
- Strong sense of responsibility and accountability