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Jobs or company...

Manager, IT Service Management

$ 50,000 - $ 80,000 / month
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Job Description

NCSisaleadingtechnologyservicesfirmthatoperatesacrosstheAsiaPacificregioninover20cities,providingconsulting,digitalservices,technologysolutions,andmore.Webelieveinharnessingthepoweroftechnologytoachieveextraordinarythings,creatinglastingvalueandimpactforourcommunities,partners,andpeople.Ourdiverseworkforceof13,000hasdeliveredlarge-scale,mission-critical,andmulti-platformprojectsforgovernmentsandenterprisesinSingaporeandtheAPACregion.

AsaManager,ITServiceManagement,youwillreporttotheSeniorManager,ITInfrastructureanddriveITSMprocessestoensureefficientservicedelivery,minimizedisruptions,andalignITwithbusinessgoals.Yourrolewillfocusonincidentandproblemmanagement,changecontrol,servicelevelagreements,andITSMtooladministration,withanemphasisoncontinuousimprovementandautomation.

Whatwillyoudo

ProcessDesignandImplementation

  • Develop,document,andimplementITSMprocessesandprocedures,ensuringalignmentwithindustrybestpractices,suchasITIL(InformationTechnologyInfrastructureLibrary).

IncidentandProblemManagement

  • Leadandoverseeincidentandproblemresolutionprocesses,drivingtimelyresolutionandrootcauseanalysistopreventrecurrence.

ChangeManagement

  • Managethechangecontrolprocess,assessingtheimpactofchangesonITservices,andensuringminimaldisruptiontooperations.

ServiceCatalogueManagement

  • Maintainandenhancetheservicecatalogue,ensuringthatITservicesareclearlydefinedandalignedwithbusinessneeds.

ServiceLevelManagement

  • Define,negotiate,andmanageServiceLevelAgreements(SLAs)tomeetandexceedserviceexpectations.

ITAssetandConfigurationManagement

  • OverseeITassetandconfigurationmanagement,maintainingaccuraterecordsofhardware,software,andconfigurations.

ContinuousImprovement

  • IdentifyareasforimprovementwithinITSMprocessesanddriveinitiativestoenhanceefficiency,quality,andcustomersatisfaction.

TrainingandDocumentation

  • DevelopanddelivertrainingprogramsforITstaffandend-usersregardingITSMprocessesandtools.Maintaincomprehensivedocumentationofprocessesandprocedures.

ITSMToolAdministration

  • AdministerandoptimizeITSMtools(ManageEngineServiceDeskPlus,ServiceNow,LogicMonitor))andsystems,ensuringtheymeetorganizationalneedsandsupportprocessautomation.

ReportingandAnalytics

  • GenerateandanalyseITSMperformancemetricsandkeyperformanceindicators(KPIs)toidentifytrendsandareasrequiringattention.

Theidealcandidateshouldpossess:

  • Minimum5yearsexperienceinITservicemanagement,withafocusonprocessdesignandimprovement.
  • MusthavetechnicalknowledgeofITSMtools(ManageEngineServiceDeskPlus,ServiceNow).
  • CertificationofManageEngineServiceDeskPluswillbepreferred.
  • ExperienceinLogicMonitorwillbeaplus.
  • Strongbackgroundinincident,problem,changemanagement,ServiceLevelManagementandAssetandConfigurationManagement.
  • Excellentanalyticalandproblem-solvingskills.
  • Effectivecommunicationandinterpersonalabilities.
  • Detail-orientedwithacommitmenttoaccuracy.
  • Abilitytoworkcollaborativelyinacross-functionalteamenvironment.
  • Demonstratedprojectmanagementskills.
  • TheITSMSpecialistroleisessentialinmaintainingthereliabilityandefficiency.
  • Bachelor'sdegreeinanComputerScienceorIT;MusthavecertificationinITILorITSM.

WearedrivenbyourAEIOUbeliefsAdventure,Excellence,Integrity,Ownership,andUnityandweseekindividualswhoembodythesevaluesinboththeirprofessionalandpersonallives.WearecommittedtoourImpact:Valuingourclients,Growingourpeople,andCreatingourfuture.

Together,wemaketheextraordinaryhappen.

Learnmoreaboutusatncs.coandvisitourLinkedIncareersite.

Job Description

NCSisaleadingtechnologyservicesfirmthatoperatesacrosstheAsiaPacificregioninover20cities,providingconsulting,digitalservices,technologysolutions,andmore.Webelieveinharnessingthepoweroftechnologytoachieveextraordinarythings,creatinglastingvalueandimpactforourcommunities,partners,andpeople.Ourdiverseworkforceof13,000hasdeliveredlarge-scale,mission-critical,andmulti-platformprojectsforgovernmentsandenterprisesinSingaporeandtheAPACregion.

AsaManager,ITServiceManagement,youwillreporttotheSeniorManager,ITInfrastructureanddriveITSMprocessestoensureefficientservicedelivery,minimizedisruptions,andalignITwithbusinessgoals.Yourrolewillfocusonincidentandproblemmanagement,changecontrol,servicelevelagreements,andITSMtooladministration,withanemphasisoncontinuousimprovementandautomation.

Whatwillyoudo

ProcessDesignandImplementation

  • Develop,document,andimplementITSMprocessesandprocedures,ensuringalignmentwithindustrybestpractices,suchasITIL(InformationTechnologyInfrastructureLibrary).

IncidentandProblemManagement

  • Leadandoverseeincidentandproblemresolutionprocesses,drivingtimelyresolutionandrootcauseanalysistopreventrecurrence.

ChangeManagement

  • Managethechangecontrolprocess,assessingtheimpactofchangesonITservices,andensuringminimaldisruptiontooperations.

ServiceCatalogueManagement

  • Maintainandenhancetheservicecatalogue,ensuringthatITservicesareclearlydefinedandalignedwithbusinessneeds.

ServiceLevelManagement

  • Define,negotiate,andmanageServiceLevelAgreements(SLAs)tomeetandexceedserviceexpectations.

ITAssetandConfigurationManagement

  • OverseeITassetandconfigurationmanagement,maintainingaccuraterecordsofhardware,software,andconfigurations.

ContinuousImprovement

  • IdentifyareasforimprovementwithinITSMprocessesanddriveinitiativestoenhanceefficiency,quality,andcustomersatisfaction.

TrainingandDocumentation

  • DevelopanddelivertrainingprogramsforITstaffandend-usersregardingITSMprocessesandtools.Maintaincomprehensivedocumentationofprocessesandprocedures.

ITSMToolAdministration

  • AdministerandoptimizeITSMtools(ManageEngineServiceDeskPlus,ServiceNow,LogicMonitor))andsystems,ensuringtheymeetorganizationalneedsandsupportprocessautomation.

ReportingandAnalytics

  • GenerateandanalyseITSMperformancemetricsandkeyperformanceindicators(KPIs)toidentifytrendsandareasrequiringattention.

Theidealcandidateshouldpossess:

  • Minimum5yearsexperienceinITservicemanagement,withafocusonprocessdesignandimprovement.
  • MusthavetechnicalknowledgeofITSMtools(ManageEngineServiceDeskPlus,ServiceNow).
  • CertificationofManageEngineServiceDeskPluswillbepreferred.
  • ExperienceinLogicMonitorwillbeaplus.
  • Strongbackgroundinincident,problem,changemanagement,ServiceLevelManagementandAssetandConfigurationManagement.
  • Excellentanalyticalandproblem-solvingskills.
  • Effectivecommunicationandinterpersonalabilities.
  • Detail-orientedwithacommitmenttoaccuracy.
  • Abilitytoworkcollaborativelyinacross-functionalteamenvironment.
  • Demonstratedprojectmanagementskills.
  • TheITSMSpecialistroleisessentialinmaintainingthereliabilityandefficiency.
  • Bachelor'sdegreeinanComputerScienceorIT;MusthavecertificationinITILorITSM.

WearedrivenbyourAEIOUbeliefsAdventure,Excellence,Integrity,Ownership,andUnityandweseekindividualswhoembodythesevaluesinboththeirprofessionalandpersonallives.WearecommittedtoourImpact:Valuingourclients,Growingourpeople,andCreatingourfuture.

Together,wemaketheextraordinaryhappen.

Learnmoreaboutusatncs.coandvisitourLinkedIncareersite.

About Singapore Telecommunications Ltd
Size More than 250
Industry Integrated Telecommunication Services
Location Singapore
Founded 28 March 1992
View Company