P
Level 1 Trading & IT Support Analyst (Trading Floor Experience Required)
$ 200 - $ 400 / month
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Job Description
Job Description
- Provide real-time technical support to traders, ensuring smooth operation of trading platforms and infrastructure.
- Quickly diagnose and resolve hardware, software, and network issues, escalating complex cases as needed.
- Monitor system health and end-of-day data processing to address any issues promptly.
- Administer and maintain trading platforms, liaising with vendors for upgrades and enhancements.
- Log, track, and manage support tickets while maintaining clear communication with stakeholders.
- Assist with setting up and configuring trading terminals, workstations, and peripherals.
- Ensure timely incident handling, escalation, and resolution to minimize impact on trading activities.
- Collaborate with IT teams to improve processes and enhance system performance.
Requirements
- Diploma/Degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support within a trading environment.
- Mandatory experience in supporting trading floors and trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, or TT Futures.
- Ability to work in shifts to support 24/6 trading operations
- CompTIA A+ certification is a plus.
- Strong problem-solving skills with high attention to detail and urgency.
- Excellent communication and interpersonal skills.
- 2 Positions Available
Job Description
Job Description
- Provide real-time technical support to traders, ensuring smooth operation of trading platforms and infrastructure.
- Quickly diagnose and resolve hardware, software, and network issues, escalating complex cases as needed.
- Monitor system health and end-of-day data processing to address any issues promptly.
- Administer and maintain trading platforms, liaising with vendors for upgrades and enhancements.
- Log, track, and manage support tickets while maintaining clear communication with stakeholders.
- Assist with setting up and configuring trading terminals, workstations, and peripherals.
- Ensure timely incident handling, escalation, and resolution to minimize impact on trading activities.
- Collaborate with IT teams to improve processes and enhance system performance.
Requirements
- Diploma/Degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support within a trading environment.
- Mandatory experience in supporting trading floors and trading platforms such as FIS Valdi, Bloomberg terminals, CQG Desktop, or TT Futures.
- Ability to work in shifts to support 24/6 trading operations
- CompTIA A+ certification is a plus.
- Strong problem-solving skills with high attention to detail and urgency.
- Excellent communication and interpersonal skills.
- 2 Positions Available