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System Analyst (Salesforce)

$ 500 - $ 700 / month

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Job Description

Job Description

  • Oversee application support, maintenance, and incident/problem management to guarantee smooth operation of the Salesforce platform.
  • Manage daily operations and provide support for the Salesforce platform, ensuring consistent availability, performance, and reliability.
  • Proactively monitor, identify, and resolve system issues, errors, and performance challenges. Ensure adherence to Service Level Agreements (SLAs) for issue resolution and system uptime.
  • Lead efforts in investigating and resolving incidents and recurring issues, implementing preventative measures to reduce future occurrences.
  • Serve as the primary escalation point for critical issues, working closely with stakeholders to ensure timely resolution.
  • Effectively communicate system status and updates to both technical and non-technical stakeholders.

Requirements

  • A degree in Computer Science, Electronics Engineering, Information Technology, or a related field.
  • 5 years of experience in application support, with experience in handling Salesforce platforms.
  • Understand Salesforce architecture, administration, and customization.
  • Familiarity with Apex, Visualforce, Lightning components, and integration frameworks is advantageous.
  • Strong analytical and problem-solving skills with a proactive approach to addressing issues.

Job Description

Job Description

  • Oversee application support, maintenance, and incident/problem management to guarantee smooth operation of the Salesforce platform.
  • Manage daily operations and provide support for the Salesforce platform, ensuring consistent availability, performance, and reliability.
  • Proactively monitor, identify, and resolve system issues, errors, and performance challenges. Ensure adherence to Service Level Agreements (SLAs) for issue resolution and system uptime.
  • Lead efforts in investigating and resolving incidents and recurring issues, implementing preventative measures to reduce future occurrences.
  • Serve as the primary escalation point for critical issues, working closely with stakeholders to ensure timely resolution.
  • Effectively communicate system status and updates to both technical and non-technical stakeholders.

Requirements

  • A degree in Computer Science, Electronics Engineering, Information Technology, or a related field.
  • 5 years of experience in application support, with experience in handling Salesforce platforms.
  • Understand Salesforce architecture, administration, and customization.
  • Familiarity with Apex, Visualforce, Lightning components, and integration frameworks is advantageous.
  • Strong analytical and problem-solving skills with a proactive approach to addressing issues.