P
System Analyst (Salesforce)
$ 500 - $ 700 / month
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Job Description
Job Description
- Oversee application support, maintenance, and incident/problem management to guarantee smooth operation of the Salesforce platform.
- Manage daily operations and provide support for the Salesforce platform, ensuring consistent availability, performance, and reliability.
- Proactively monitor, identify, and resolve system issues, errors, and performance challenges. Ensure adherence to Service Level Agreements (SLAs) for issue resolution and system uptime.
- Lead efforts in investigating and resolving incidents and recurring issues, implementing preventative measures to reduce future occurrences.
- Serve as the primary escalation point for critical issues, working closely with stakeholders to ensure timely resolution.
- Effectively communicate system status and updates to both technical and non-technical stakeholders.
Requirements
- A degree in Computer Science, Electronics Engineering, Information Technology, or a related field.
- 5 years of experience in application support, with experience in handling Salesforce platforms.
- Understand Salesforce architecture, administration, and customization.
- Familiarity with Apex, Visualforce, Lightning components, and integration frameworks is advantageous.
- Strong analytical and problem-solving skills with a proactive approach to addressing issues.
Job Description
Job Description
- Oversee application support, maintenance, and incident/problem management to guarantee smooth operation of the Salesforce platform.
- Manage daily operations and provide support for the Salesforce platform, ensuring consistent availability, performance, and reliability.
- Proactively monitor, identify, and resolve system issues, errors, and performance challenges. Ensure adherence to Service Level Agreements (SLAs) for issue resolution and system uptime.
- Lead efforts in investigating and resolving incidents and recurring issues, implementing preventative measures to reduce future occurrences.
- Serve as the primary escalation point for critical issues, working closely with stakeholders to ensure timely resolution.
- Effectively communicate system status and updates to both technical and non-technical stakeholders.
Requirements
- A degree in Computer Science, Electronics Engineering, Information Technology, or a related field.
- 5 years of experience in application support, with experience in handling Salesforce platforms.
- Understand Salesforce architecture, administration, and customization.
- Familiarity with Apex, Visualforce, Lightning components, and integration frameworks is advantageous.
- Strong analytical and problem-solving skills with a proactive approach to addressing issues.