Customer Service Executive (Training Support)
$ 100 - $ 200 / month
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Job Description
Company Description
OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals expertise in digital marketing.
Roles and Responsibilities
Admin and Operations
- Greet and assist learners and trainers with warmth and professionalism, ensuring a seamless experience.
- Assist with course setup, distribute materials, and provide logistical support to trainers and students.
- Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
- Coordinate and oversee training schedules to ensure adherence to SOPs
- Supports and contributes to the company's continuous improvement and training programs.
Learner's Management
- Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
- Build and maintain strong relationships with learners, to achieve high customer satisfaction
- Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
- Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
- Facilitate effective learning experiences for participants
What We're Looking For:
- Willing to work on weekends
- Possess a Diploma or Degree in any discipline
- Strong interpersonal and communication skills with a passion for customer service.
- Excellent organizational abilities and attention to detail.
- Proficient in computer literacy eg. google drive, google sheet
- A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
- Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus
Job Description
Company Description
OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals expertise in digital marketing.
Roles and Responsibilities
Admin and Operations
- Greet and assist learners and trainers with warmth and professionalism, ensuring a seamless experience.
- Assist with course setup, distribute materials, and provide logistical support to trainers and students.
- Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
- Coordinate and oversee training schedules to ensure adherence to SOPs
- Supports and contributes to the company's continuous improvement and training programs.
Learner's Management
- Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
- Build and maintain strong relationships with learners, to achieve high customer satisfaction
- Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
- Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
- Facilitate effective learning experiences for participants
What We're Looking For:
- Willing to work on weekends
- Possess a Diploma or Degree in any discipline
- Strong interpersonal and communication skills with a passion for customer service.
- Excellent organizational abilities and attention to detail.
- Proficient in computer literacy eg. google drive, google sheet
- A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
- Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus