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RQ25-010425-008 - Application Support

$ 7,200 - $ 8,000 / month

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Job Description

Job Description

Key Responsibilities and Skills required:

  • At least 4 years relevant experiences
  • Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
  • A team player within the Support group and working amicably with other teams
  • Able to provide quality service to business users
  • To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
  • To provide day-to-day production support for inhouse Front office applications.
  • To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team
  • Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends
  • To develop monitoring tools/alerts to create proactive actions
  • Able to take ownership of issues and follow through to closure.
  • To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
  • To communicate effectively and work efficiently with a group of people supporting both functional/technical areas
  • Knowledge of basic Java/Object oriented programming/Microservices/SQL/Openshift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable

Job Description

Job Description

Key Responsibilities and Skills required:

  • At least 4 years relevant experiences
  • Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
  • A team player within the Support group and working amicably with other teams
  • Able to provide quality service to business users
  • To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
  • To provide day-to-day production support for inhouse Front office applications.
  • To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team
  • Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends
  • To develop monitoring tools/alerts to create proactive actions
  • Able to take ownership of issues and follow through to closure.
  • To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
  • To communicate effectively and work efficiently with a group of people supporting both functional/technical areas
  • Knowledge of basic Java/Object oriented programming/Microservices/SQL/Openshift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable