
L2 Network Engineer – Service Operations Cente
$ 6,750 - $ 7,000 / month
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Job Description
Job Description
Responsibilities:
- Understand customer issues/requirements and record them in the ticketing system.
- Troubleshoot to isolate and resolve Level 2 incidents/queries.
- Escalate incidents to the next level or partner for resolution within SLAs.
- Perform change management assessments, execute changes, and conduct post-implementation checks.
- Maintain a history of problems and solutions.
- Understand customer issues/requirements and record them in the ticketing system.
- Troubleshoot to isolate and resolve Level 2 incidents/queries.
- Run and analyse traffic reports and IP configurations.
- Coordinate and participate in troubleshooting efforts between departments and vendors.
- Specifically looking for below expertise:IP Networking / SDWAN (VIPTELA, VERSA, FORTINET) and Security FORTINET
- Work experience/Knowledge on Security, Riverbed and Cloud based proxy services (Zscaler, Prisma) will be added advantage.
- Responsible for ensuring solutions provided to customer meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
- Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
- Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.
Qualifications:
- Bachelor's Degree in Computer, Electronics or Telecommunications
- Experience: 4-8 years
Job Description
Job Description
Responsibilities:
- Understand customer issues/requirements and record them in the ticketing system.
- Troubleshoot to isolate and resolve Level 2 incidents/queries.
- Escalate incidents to the next level or partner for resolution within SLAs.
- Perform change management assessments, execute changes, and conduct post-implementation checks.
- Maintain a history of problems and solutions.
- Understand customer issues/requirements and record them in the ticketing system.
- Troubleshoot to isolate and resolve Level 2 incidents/queries.
- Run and analyse traffic reports and IP configurations.
- Coordinate and participate in troubleshooting efforts between departments and vendors.
- Specifically looking for below expertise:IP Networking / SDWAN (VIPTELA, VERSA, FORTINET) and Security FORTINET
- Work experience/Knowledge on Security, Riverbed and Cloud based proxy services (Zscaler, Prisma) will be added advantage.
- Responsible for ensuring solutions provided to customer meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
- Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
- Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.
Qualifications:
- Bachelor's Degree in Computer, Electronics or Telecommunications
- Experience: 4-8 years