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L2 Network Engineer – Service Operations Cente

$ 6,750 - $ 7,000 / month

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Job Description

Job Description

Responsibilities:

  • Understand customer issues/requirements and record them in the ticketing system.
  • Troubleshoot to isolate and resolve Level 2 incidents/queries.
  • Escalate incidents to the next level or partner for resolution within SLAs.
  • Perform change management assessments, execute changes, and conduct post-implementation checks.
  • Maintain a history of problems and solutions.
  • Understand customer issues/requirements and record them in the ticketing system.
  • Troubleshoot to isolate and resolve Level 2 incidents/queries.
  • Run and analyse traffic reports and IP configurations.
  • Coordinate and participate in troubleshooting efforts between departments and vendors.
  • Specifically looking for below expertise:IP Networking / SDWAN (VIPTELA, VERSA, FORTINET) and Security FORTINET
  • Work experience/Knowledge on Security, Riverbed and Cloud based proxy services (Zscaler, Prisma) will be added advantage.
  • Responsible for ensuring solutions provided to customer meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
  • Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
  • Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.

Qualifications:

  • Bachelor's Degree in Computer, Electronics or Telecommunications
  • Experience: 4-8 years

Job Description

Job Description

Responsibilities:

  • Understand customer issues/requirements and record them in the ticketing system.
  • Troubleshoot to isolate and resolve Level 2 incidents/queries.
  • Escalate incidents to the next level or partner for resolution within SLAs.
  • Perform change management assessments, execute changes, and conduct post-implementation checks.
  • Maintain a history of problems and solutions.
  • Understand customer issues/requirements and record them in the ticketing system.
  • Troubleshoot to isolate and resolve Level 2 incidents/queries.
  • Run and analyse traffic reports and IP configurations.
  • Coordinate and participate in troubleshooting efforts between departments and vendors.
  • Specifically looking for below expertise:IP Networking / SDWAN (VIPTELA, VERSA, FORTINET) and Security FORTINET
  • Work experience/Knowledge on Security, Riverbed and Cloud based proxy services (Zscaler, Prisma) will be added advantage.
  • Responsible for ensuring solutions provided to customer meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
  • Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
  • Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.

Qualifications:

  • Bachelor's Degree in Computer, Electronics or Telecommunications
  • Experience: 4-8 years