
L3 Network Engineer – Service Operations Cente
$ 8,000 - $ 9,000 / month
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Job Description
Job Description
Responsibilities:
- Responsible to provide third line operation support for all escalated cases from Level1 + Level2 teams. Active involvement in all critical cases.
- Responsible to provide Subject Matter Expertise to support technical solutions offered to customer covering products/technology like SDWAN.
- Specifically looking for below expertise:IP Networking / SDWAN (VIPTELA, VERSA, FORTINET), Security FORTINET
- Work experience/Knowledge on Security, Riverbed and Cloud based proxy services (Zscaler, Prisma) will be added advantage.
- Responsible for ensuring solutions provided to customer meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
- Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
- Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.
- monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
Job Description
Job Description
Responsibilities:
- Responsible to provide third line operation support for all escalated cases from Level1 + Level2 teams. Active involvement in all critical cases.
- Responsible to provide Subject Matter Expertise to support technical solutions offered to customer covering products/technology like SDWAN.
- Specifically looking for below expertise:IP Networking / SDWAN (VIPTELA, VERSA, FORTINET), Security FORTINET
- Work experience/Knowledge on Security, Riverbed and Cloud based proxy services (Zscaler, Prisma) will be added advantage.
- Responsible for ensuring solutions provided to customer meet requirements with the objective of ensuring design and delivery of complex solutions as per customer requirements.
- Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
- Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Tracks and monitor network traffic and performance to ensure minimal interruption to customer services.
- monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.