
Director, YouTube Trust and Safety, Enforcement and Operations
Salary undisclosed
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- Bachelor's degree or equivalent practical experience.
- 15 years of experience in internet services, process improvement, or customer support.
- 10 years of experience delivering global operations against core metrics, identifying and executing process improvements in business operations, support operations, or management consulting roles.
- 10 years of experience in managing individuals, managers and teams, coaching, and developing a team.
- Ability to work non-standard work weeks as escalations require.
- Master's degree in related field (i.e., general business, operations management, analytical, technical).
- Experience or demonstrated interest in content policy or anti-abuse operations.
- Proven ability to work in a rapidly-changing industry, manage ambiguity while minimizing uncertainty through quantitative insights, and be calm under pressure.
- Outstanding influencing and executive communication skills, and ability to build strong relationships with cross-functional partners.
- Strong business judgment, strategic and analytical capabilities, including using data to drive strategy and business action.
- Lead, grow and motivate the Vertical teams to deliver excellent core operations while handling complex customer, press, regulator and executive escalations.
- Develop relationships with key cross-functional partners to help develop and launch new products and policies that impact the different verticals.
- Oversee talent acquisition and retention, performance management, and team goals and deliverables for the organization.
- Contribute to the Bay Area Trust and Safety Leadership team as an advocate of team culture and steward of core YouTube T&S values.
- Work on escalations with fast turn-around time, provide data and content driven insights, implement solutions, and provide timely and clear updates to executives. Deliver operational performance (quality, service levels) across all aspects of vertical management to ensure platform safety and effective enforcement of YouTube’s Community Guidelines.
- Bachelor's degree or equivalent practical experience.
- 15 years of experience in internet services, process improvement, or customer support.
- 10 years of experience delivering global operations against core metrics, identifying and executing process improvements in business operations, support operations, or management consulting roles.
- 10 years of experience in managing individuals, managers and teams, coaching, and developing a team.
- Ability to work non-standard work weeks as escalations require.
- Master's degree in related field (i.e., general business, operations management, analytical, technical).
- Experience or demonstrated interest in content policy or anti-abuse operations.
- Proven ability to work in a rapidly-changing industry, manage ambiguity while minimizing uncertainty through quantitative insights, and be calm under pressure.
- Outstanding influencing and executive communication skills, and ability to build strong relationships with cross-functional partners.
- Strong business judgment, strategic and analytical capabilities, including using data to drive strategy and business action.
- Lead, grow and motivate the Vertical teams to deliver excellent core operations while handling complex customer, press, regulator and executive escalations.
- Develop relationships with key cross-functional partners to help develop and launch new products and policies that impact the different verticals.
- Oversee talent acquisition and retention, performance management, and team goals and deliverables for the organization.
- Contribute to the Bay Area Trust and Safety Leadership team as an advocate of team culture and steward of core YouTube T&S values.
- Work on escalations with fast turn-around time, provide data and content driven insights, implement solutions, and provide timely and clear updates to executives. Deliver operational performance (quality, service levels) across all aspects of vertical management to ensure platform safety and effective enforcement of YouTube’s Community Guidelines.