Operation Officer (Remittance)

The Banking Operation Remittance Officer is responsible for managing the remittance process, ensuring compliance with internal policies and regulatory requirements, and providing excellent customer service. This role involves processing and verifying domestic and international remittance transactions, monitoring the remittance system, and coordinating with various internal teams to ensure accurate and efficient processing.

1. Transaction Processing:

• Process and verify remittance transactions (domestic and international) in a timely and accurate manner.
• Ensure all transactions are compliant with banking regulations and company policies.
• Handle remittance requests, including fund transfers, payments, and foreign currency exchanges.
• Ensure timely processing of customer requests including funds transfer, currency exchange, inward/outward remittance, and account management.
• Process operational matters such as SWIFT Telegraphic transfer, system testing, and other ad-hoc duties as needed.
• Assist Relationship Managers (RM) to handle customer requirements.

2. Customer Support:

• Assist clients with inquiries related to remittance services, providing solutions to resolve issues efficiently.
• Offer support for any transaction disputes or errors and ensure prompt resolution.

3. Compliance & Risk Management:

• Ensure all remittance operations comply with local, regional, and international regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Monitor suspicious transactions and report any compliance issues to the relevant departments.

4. System & Data Management:

• Maintain accurate records of remittance transactions in banking systems.
• Work with IT teams to resolve system issues and ensure smooth remittance processing.
• Generate and analyze reports for management and regulatory purposes.

5. Collaboration:

• Work closely with other departments such as finance, compliance, and customer service to ensure seamless transaction processing.
• Liaise with correspondent banks, clearing agents, and other external entities as required.

6. Training & Development:

• Stay updated with the latest trends and regulations in remittance services.
• Participate in training programs to enhance knowledge and operational efficiency.

Job Requirement

• Excellent team player with strong interpersonal and communication skills to work with all internal/external parties.
• Good command of written and spoken English and Mandarin, as this role requires email correspondence, and periodic reports in both English and Chinese for Singapore Branch and HQ in Taiwan.
• At least 3 years of experience in banking operations, particularly in remittance or payments processing.
• Candidate must possess at least a Diploma/ Higher Diploma in any field.
• Committed and meticulous with a good eye for detail.
• Proactive in problem-solving, liaising, and following up with team members across different subsidiaries.
• Experience in customer services.
• Knowledge of SWIFT message.

The Banking Operation Remittance Officer is responsible for managing the remittance process, ensuring compliance with internal policies and regulatory requirements, and providing excellent customer service. This role involves processing and verifying domestic and international remittance transactions, monitoring the remittance system, and coordinating with various internal teams to ensure accurate and efficient processing.

1. Transaction Processing:

• Process and verify remittance transactions (domestic and international) in a timely and accurate manner.
• Ensure all transactions are compliant with banking regulations and company policies.
• Handle remittance requests, including fund transfers, payments, and foreign currency exchanges.
• Ensure timely processing of customer requests including funds transfer, currency exchange, inward/outward remittance, and account management.
• Process operational matters such as SWIFT Telegraphic transfer, system testing, and other ad-hoc duties as needed.
• Assist Relationship Managers (RM) to handle customer requirements.

2. Customer Support:

• Assist clients with inquiries related to remittance services, providing solutions to resolve issues efficiently.
• Offer support for any transaction disputes or errors and ensure prompt resolution.

3. Compliance & Risk Management:

• Ensure all remittance operations comply with local, regional, and international regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Monitor suspicious transactions and report any compliance issues to the relevant departments.

4. System & Data Management:

• Maintain accurate records of remittance transactions in banking systems.
• Work with IT teams to resolve system issues and ensure smooth remittance processing.
• Generate and analyze reports for management and regulatory purposes.

5. Collaboration:

• Work closely with other departments such as finance, compliance, and customer service to ensure seamless transaction processing.
• Liaise with correspondent banks, clearing agents, and other external entities as required.

6. Training & Development:

• Stay updated with the latest trends and regulations in remittance services.
• Participate in training programs to enhance knowledge and operational efficiency.

Job Requirement

• Excellent team player with strong interpersonal and communication skills to work with all internal/external parties.
• Good command of written and spoken English and Mandarin, as this role requires email correspondence, and periodic reports in both English and Chinese for Singapore Branch and HQ in Taiwan.
• At least 3 years of experience in banking operations, particularly in remittance or payments processing.
• Candidate must possess at least a Diploma/ Higher Diploma in any field.
• Committed and meticulous with a good eye for detail.
• Proactive in problem-solving, liaising, and following up with team members across different subsidiaries.
• Experience in customer services.
• Knowledge of SWIFT message.