Guest Services & Workplace Support Officer
Salary undisclosed
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As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Will maintain smooth operations by providing administrative support and execution of duties to the highest standards. The role also encompasses support to our Operations team when required and under the direction of the Post Facilities Manager.The Guest Services & Workplace Support Officer, will be responsible for:Site OperationsCreate a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.Boost agility in the workplace by managing up-to-date visitor information.Handle internal & external calls and correspondence.Anticipate client needs through observation to create memorable experiences.Manage stationery requisition and related inventory management.Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidyProvide administrative support to the FM Operations teamAdditional responsibilities assigned by Facilities ManagerCustomer ServicesFoster a sense of community and create happiness at work for our team, our client, and their guest.Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.Visitor ManagementProvide personable and efficient visitor registration services.Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).Enhance safety and security of our client’s facility by management of visitor movement.Execute emergency response plan to ensure safety of client and guest when necessary.Concierge ServicesDeliver concierge service with local expertise and insider knowledge.Manage transportations request from visitors and employees. (if required)Conference Meeting Room BookingAssist & educate client to achieve optimization and efficiency for meeting room bookings.Enhance user comfort and services by efficient turnaround of meeting rooms.Mail Delivery ServicesOrganize receipt and deliveries of all mails and courier services.Manage mail distribution records and mail logs.The role will demonstrate the following competencies:Ability to meet tight schedules and deliver high quality of workHigh level of communication, interpersonal skills and attitude towards the customerProficiency with Microsoft Word, Excel and PowerPointGood command of verbal and written EnglishAble to cooperate and work well with others to meet targetsSupport the team effectively as and when neededDemonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the CustomerAbility to manage conflict and conflicting prioritiesDemonstrates proactive & professional approach to customer serviceProven ability to manage multiple and complex operational matters on a daily basisDemonstrates ability to prioritize and manage tasks in an efficient and timely manner4-years’ experience in a related professional areaPrior experience to manage meeting room services is an advantageGood computer skills in Microsoft Suite programsPrevious experience in general workplace administration and coordinationLocation:On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Will maintain smooth operations by providing administrative support and execution of duties to the highest standards. The role also encompasses support to our Operations team when required and under the direction of the Post Facilities Manager.The Guest Services & Workplace Support Officer, will be responsible for:Site OperationsCreate a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.Boost agility in the workplace by managing up-to-date visitor information.Handle internal & external calls and correspondence.Anticipate client needs through observation to create memorable experiences.Manage stationery requisition and related inventory management.Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidyProvide administrative support to the FM Operations teamAdditional responsibilities assigned by Facilities ManagerCustomer ServicesFoster a sense of community and create happiness at work for our team, our client, and their guest.Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.Visitor ManagementProvide personable and efficient visitor registration services.Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).Enhance safety and security of our client’s facility by management of visitor movement.Execute emergency response plan to ensure safety of client and guest when necessary.Concierge ServicesDeliver concierge service with local expertise and insider knowledge.Manage transportations request from visitors and employees. (if required)Conference Meeting Room BookingAssist & educate client to achieve optimization and efficiency for meeting room bookings.Enhance user comfort and services by efficient turnaround of meeting rooms.Mail Delivery ServicesOrganize receipt and deliveries of all mails and courier services.Manage mail distribution records and mail logs.The role will demonstrate the following competencies:Ability to meet tight schedules and deliver high quality of workHigh level of communication, interpersonal skills and attitude towards the customerProficiency with Microsoft Word, Excel and PowerPointGood command of verbal and written EnglishAble to cooperate and work well with others to meet targetsSupport the team effectively as and when neededDemonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the CustomerAbility to manage conflict and conflicting prioritiesDemonstrates proactive & professional approach to customer serviceProven ability to manage multiple and complex operational matters on a daily basisDemonstrates ability to prioritize and manage tasks in an efficient and timely manner4-years’ experience in a related professional areaPrior experience to manage meeting room services is an advantageGood computer skills in Microsoft Suite programsPrevious experience in general workplace administration and coordinationLocation:On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.