Facilities Dispatcher

Responsibilities

Answer incoming calls and emails from clients, accurately creating support tickets based on the information provided.

Ensure all requests are logged and categorized correctly in the system.

Keep clients informed of incident progress, notify them of upcoming changes, or inform them of scheduled outages or maintenance.

Follow up with clients after the resolution of support tickets to confirm that the implemented solutions are working effectively and that the client is satisfied.

Communicate with clients to schedule, confirm, and reschedule onsite appointments and service calls.

Ensure appointments are set at times convenient for clients and align with operational capacity.

Regularly monitor service dashboards to track open service requests, client escalations, and any emerging issues that may require immediate attention.

Ensure support tickets are processed efficiently, updated regularly, and resolved within established timelines.

Qualifications and Requirements

Proficiency in Microsoft Office Suite Microsoft Word, Excel, PowerPoint, and Outlook.

Ability to effectively manage multiple tasks and priorities, ensuring deadlines are met while maintaining high attention to detail.

Proficient in typing with speed and accuracy, enabling quick and efficient data entry, email communication, and document processing.

Excellent phone etiquette skills with a clear phone presence that fosters positive client interactions and resolves inquiries promptly.

Able to handle unexpected issues or service interruptions with resourcefulness and a can-do attitude.

Demonstrates a high degree of professionalism in all interactions, fostering trust and long-term relationships with clients.

Responsibilities

Answer incoming calls and emails from clients, accurately creating support tickets based on the information provided.

Ensure all requests are logged and categorized correctly in the system.

Keep clients informed of incident progress, notify them of upcoming changes, or inform them of scheduled outages or maintenance.

Follow up with clients after the resolution of support tickets to confirm that the implemented solutions are working effectively and that the client is satisfied.

Communicate with clients to schedule, confirm, and reschedule onsite appointments and service calls.

Ensure appointments are set at times convenient for clients and align with operational capacity.

Regularly monitor service dashboards to track open service requests, client escalations, and any emerging issues that may require immediate attention.

Ensure support tickets are processed efficiently, updated regularly, and resolved within established timelines.

Qualifications and Requirements

Proficiency in Microsoft Office Suite Microsoft Word, Excel, PowerPoint, and Outlook.

Ability to effectively manage multiple tasks and priorities, ensuring deadlines are met while maintaining high attention to detail.

Proficient in typing with speed and accuracy, enabling quick and efficient data entry, email communication, and document processing.

Excellent phone etiquette skills with a clear phone presence that fosters positive client interactions and resolves inquiries promptly.

Able to handle unexpected issues or service interruptions with resourcefulness and a can-do attitude.

Demonstrates a high degree of professionalism in all interactions, fostering trust and long-term relationships with clients.