Customer Service Executive (Beauty/Wellness)

Love Yourself Because You are Precious! Multi-award winning center, Ceramique Aesthetics Wellness empower and restore confidence by providing skin, body & wellness solutions. Combining cutting-edge technology & natural ingredients, we provide highly effective result driven treatments to our valued customers in our centers. Our products are also available in major e-marketplaces and e-commerce website.

We are expanding and continuously looking out for talents with growth mindset to join our fun and dynamic team!

Roles & Responsibilities

• Greet and welcome Customer as soon as they arrive at the Salon.
• Direct Customer to the appropriate Consultant/Beautician.
• Answering phone calls.
• Ensure reception area is tidy and presentable, with all necessary material.
• Update calendars and schedule Appointments.
• Handle POS, cashiering duties, manage and keep proper records of daily payments received.
• Ensure all customers’ issues reported are resolved effectively and promptly.
• Deliver personalised service over the telephone to customers in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Ensure all customers’ issues reported are resolved effectively and promptly.
• Telemarketing.
• Other ad-hoc duties.

Requirements

• Relevant customer service experience.
• Able to communicate well in English and Mandarin.
• Good interpersonal skills, able to communicate well and work with people across different levels.
• Ability to multi-task & prioritize according to situations.
• Pleasant disposition & energy to thrive in fast-paced environment.
• Committed, reliable & takes pride in work.
• Able to work on weekends and retail hours according to roster-ed shift.

The above responsibilities and job requirements will varies depending on your background and working experiences. We regret to inform that only shortlisted applicants will be notified.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $4,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Professional development
• Promotion to permanent employee

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Love Yourself Because You are Precious! Multi-award winning center, Ceramique Aesthetics Wellness empower and restore confidence by providing skin, body & wellness solutions. Combining cutting-edge technology & natural ingredients, we provide highly effective result driven treatments to our valued customers in our centers. Our products are also available in major e-marketplaces and e-commerce website.

We are expanding and continuously looking out for talents with growth mindset to join our fun and dynamic team!

Roles & Responsibilities

• Greet and welcome Customer as soon as they arrive at the Salon.
• Direct Customer to the appropriate Consultant/Beautician.
• Answering phone calls.
• Ensure reception area is tidy and presentable, with all necessary material.
• Update calendars and schedule Appointments.
• Handle POS, cashiering duties, manage and keep proper records of daily payments received.
• Ensure all customers’ issues reported are resolved effectively and promptly.
• Deliver personalised service over the telephone to customers in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Ensure all customers’ issues reported are resolved effectively and promptly.
• Telemarketing.
• Other ad-hoc duties.

Requirements

• Relevant customer service experience.
• Able to communicate well in English and Mandarin.
• Good interpersonal skills, able to communicate well and work with people across different levels.
• Ability to multi-task & prioritize according to situations.
• Pleasant disposition & energy to thrive in fast-paced environment.
• Committed, reliable & takes pride in work.
• Able to work on weekends and retail hours according to roster-ed shift.

The above responsibilities and job requirements will varies depending on your background and working experiences. We regret to inform that only shortlisted applicants will be notified.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $4,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Professional development
• Promotion to permanent employee

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person