Senior Brand Support Specialist

Responsibilities

Collaborate with corporate brands internal support teams, offering escalated assistance for advanced technical issues and guiding P2P support models.

Assist with programming and deploying brand-wide menu updates, including price changes, discount programming, and database maintenance to ensure consistency across locations.

Troubleshoot and resolve API-related issues and third-party system integrations to maintain seamless digital ordering and operational functionality across the brand

Use service management systems to document service incidents, ensuring comprehensive records in CRM systems for brand-wide tracking and resolution.

Work closely with teams such as Help Desk L3, API Support L2/L3, and Dev/Product to resolve escalated issues efficiently and effectively.

Act as the primary point of contact for corporate-level inquiries, delivering exceptional service to build trust and foster strong client relationships.

Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices to enhance support standards and team efficiency.

Stay current on emerging technologies, POS system features, and menu programming best practices to meet the evolving needs of corporate brands and P2P teams

Qualifications and Requirements

Experience supporting corporate brands or multi-location operations is highly desirable.

Strong understanding of POS systems, API integrations, and brand-wide menu programming.

Knowledge of Windows operating systems, networking fundamentals, and database maintenance.

Proven ability to troubleshoot technical issues, including API requests and software configurations.

Clear and coherent in both written and verbal communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Strong problem-solving abilities and the capacity to manage multiple priorities under pressure.

Responsibilities

Collaborate with corporate brands internal support teams, offering escalated assistance for advanced technical issues and guiding P2P support models.

Assist with programming and deploying brand-wide menu updates, including price changes, discount programming, and database maintenance to ensure consistency across locations.

Troubleshoot and resolve API-related issues and third-party system integrations to maintain seamless digital ordering and operational functionality across the brand

Use service management systems to document service incidents, ensuring comprehensive records in CRM systems for brand-wide tracking and resolution.

Work closely with teams such as Help Desk L3, API Support L2/L3, and Dev/Product to resolve escalated issues efficiently and effectively.

Act as the primary point of contact for corporate-level inquiries, delivering exceptional service to build trust and foster strong client relationships.

Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices to enhance support standards and team efficiency.

Stay current on emerging technologies, POS system features, and menu programming best practices to meet the evolving needs of corporate brands and P2P teams

Qualifications and Requirements

Experience supporting corporate brands or multi-location operations is highly desirable.

Strong understanding of POS systems, API integrations, and brand-wide menu programming.

Knowledge of Windows operating systems, networking fundamentals, and database maintenance.

Proven ability to troubleshoot technical issues, including API requests and software configurations.

Clear and coherent in both written and verbal communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Strong problem-solving abilities and the capacity to manage multiple priorities under pressure.