Employee Service Support
Job Description
Responsibilities
Manage a high volume of both inbound calls from work-site employees to address their needs, concerns, and navigate use of our products and services.
Problem solves incoming calls by demonstrating active listening, resourcefulness, and out-of-the box thinking to find winning solutions. Provides accurate and complete information by using the right resources.
Appropriately escalates to various internal departments, teams, and individuals, as appropriate. Ensure all escalations are thorough and done in a timely manner.
Employee changes/updates, verifications of employment, new hire inquiries, changes to tax with-holdings
Plan provisions, enrollment eligibility and inquiries
Direct deposit changes, payroll inquiries, pay stub reprints
Employee self service logins
Access employee records and information.
HR, Benefits, and Payroll Administration.
Navigation of 5 HRIS Systems (HRP, Ulti, Prism HR, HRP Cloud & iSolved).
Navigation of SalesForce and call routing systems including SalesForce, and Amazon Connect.
Qualifications and Requirements
Demonstrates empathy to exceed client expectations and provides professional, positive experiences.
Clear and coherent in both verbal and written communication skills, including public speaking and precise writing.
Quick to acquire new knowledge and think on your feet.
Innovates processes and procedures to enhance client satisfaction and efficiency.
Manages pressure and juggles multiple priorities with competing deadlines.
Builds cross-functional relationships and supports colleagues across departments.
Professional demeanor, with attention to body language, eye contact, posture, voice, and attire.
Inspires and motivates others, fostering a positive and collaborative environment.
Understands organizational dynamics, policies, and procedures
Job Description
Responsibilities
Manage a high volume of both inbound calls from work-site employees to address their needs, concerns, and navigate use of our products and services.
Problem solves incoming calls by demonstrating active listening, resourcefulness, and out-of-the box thinking to find winning solutions. Provides accurate and complete information by using the right resources.
Appropriately escalates to various internal departments, teams, and individuals, as appropriate. Ensure all escalations are thorough and done in a timely manner.
Employee changes/updates, verifications of employment, new hire inquiries, changes to tax with-holdings
Plan provisions, enrollment eligibility and inquiries
Direct deposit changes, payroll inquiries, pay stub reprints
Employee self service logins
Access employee records and information.
HR, Benefits, and Payroll Administration.
Navigation of 5 HRIS Systems (HRP, Ulti, Prism HR, HRP Cloud & iSolved).
Navigation of SalesForce and call routing systems including SalesForce, and Amazon Connect.
Qualifications and Requirements
Demonstrates empathy to exceed client expectations and provides professional, positive experiences.
Clear and coherent in both verbal and written communication skills, including public speaking and precise writing.
Quick to acquire new knowledge and think on your feet.
Innovates processes and procedures to enhance client satisfaction and efficiency.
Manages pressure and juggles multiple priorities with competing deadlines.
Builds cross-functional relationships and supports colleagues across departments.
Professional demeanor, with attention to body language, eye contact, posture, voice, and attire.
Inspires and motivates others, fostering a positive and collaborative environment.
Understands organizational dynamics, policies, and procedures