Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Manager, Client Experience & Outreach, Group Technology & Ops

Salary undisclosed
Checking job availability...
Original
Simplified
About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the DepartmentGroup Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.Job Responsibilities
  • Ensures highest standard of service delivery to our customers.
  • Monitor and respond to incoming calls/emails/social media platform/written correspondences
  • Resolves CSO and customer issues
  • Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
  • Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
  • Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
  • Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
  • Conducts monitoring and coaching sessions
  • Provides on-the-job training and mentoring.
  • Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
  • Involve in Department project
  • Identifying areas for improvement and implementing process enhancements
Job Requirements
  • Bachelor's degree with 3 years of working experience in Contact Centre
  • Good People Management skills
  • Great communication skills
  • Adhere to Bank Policy and ensure SLA are met
  • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Be a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a difference.Apply nowStartPlease wait...
About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the DepartmentGroup Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.Job Responsibilities
  • Ensures highest standard of service delivery to our customers.
  • Monitor and respond to incoming calls/emails/social media platform/written correspondences
  • Resolves CSO and customer issues
  • Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
  • Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
  • Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
  • Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
  • Conducts monitoring and coaching sessions
  • Provides on-the-job training and mentoring.
  • Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
  • Involve in Department project
  • Identifying areas for improvement and implementing process enhancements
Job Requirements
  • Bachelor's degree with 3 years of working experience in Contact Centre
  • Good People Management skills
  • Great communication skills
  • Adhere to Bank Policy and ensure SLA are met
  • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Be a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a difference.Apply nowStartPlease wait...