
Online Customer Support | Up to $3.5K |Consumer Electronics
$ 3,000 - $ 3,500 / month
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- Be the key contact point for all customers
- Attend to customers' enquiries/problems/feedback/complaints and follow-through with the necessary actions promptly
- Manage all incoming calls and emails professionally
- Compile customer feedback and suggestions so as to improve and develop Service Standards.
- Perform outbound follow-up calls to customers to help deepen relationships
- Maintain Customer Service standards and procedures.
- Minimum 3 years experience in customer service/call centre environment
- Manage customers on online e-commerce platforms (Lazada, Shopee, etc.)
- Excellent communication skills and organizational skills with attention to detail.
- Professional attitude and ability to self-manage.
- Must be able to work independently with minimum supervision.
- Prompt and responsive in account servicing duties.
- Be the key contact point for all customers
- Attend to customers' enquiries/problems/feedback/complaints and follow-through with the necessary actions promptly
- Manage all incoming calls and emails professionally
- Compile customer feedback and suggestions so as to improve and develop Service Standards.
- Perform outbound follow-up calls to customers to help deepen relationships
- Maintain Customer Service standards and procedures.
- Minimum 3 years experience in customer service/call centre environment
- Manage customers on online e-commerce platforms (Lazada, Shopee, etc.)
- Excellent communication skills and organizational skills with attention to detail.
- Professional attitude and ability to self-manage.
- Must be able to work independently with minimum supervision.
- Prompt and responsive in account servicing duties.