
Senior Administrative Executive, Registry Services & Policy Dept
Salary undisclosed
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- Provide advisory to customers' queries/feedback through different customer touch points, ensuring that issues are resolved, and service standards are met. • Handle exception/ escalation cases to provide high value business advice & assistance • Review and process customers' applications/appeals relating to business and corporate registry schemes and regulations. • Analyze customer's feedback to identify areas for improvements and adopt design thinking concept to propose feasible solutions to improve the internal work processes or enhance service delivery to customers. • Involved in service initiatives or projects to improve on service delivery.
- Qualification in Business Management, Accounting or Finance related faculties • Good interpersonal, communication and writing skills. Experience in external customer-facing roles will be ideal. • Resourceful and able to work independently in a team environment. • Proactive in acquiring new knowledge and adapting to changes. • IT savvy and proficient in Microsoft Office applications.
- Provide advisory to customers' queries/feedback through different customer touch points, ensuring that issues are resolved, and service standards are met. • Handle exception/ escalation cases to provide high value business advice & assistance • Review and process customers' applications/appeals relating to business and corporate registry schemes and regulations. • Analyze customer's feedback to identify areas for improvements and adopt design thinking concept to propose feasible solutions to improve the internal work processes or enhance service delivery to customers. • Involved in service initiatives or projects to improve on service delivery.
- Qualification in Business Management, Accounting or Finance related faculties • Good interpersonal, communication and writing skills. Experience in external customer-facing roles will be ideal. • Resourceful and able to work independently in a team environment. • Proactive in acquiring new knowledge and adapting to changes. • IT savvy and proficient in Microsoft Office applications.