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Customer Service Executive (EAST / Logistics / $2800)

Salary undisclosed

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-The Opportunity
  • Work in leading Logistics and delivery services MNC
  • 5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
  • Salary up to $2,800
  • 3 months contract afterward 1 year renewable contract
  • Shift hours: 9am-6pm or 12pm-9pm (no OT is required)
The Talent
  • Comfortable to commit shift hours above and work weekends (can WFH)
  • Previous Customer service/experience is advantageous
  • Can commit on a immediate basis is advantageous
  • Outgoing and friend personality
  • Min Diploma/GCE A level in any disciplines
Job Description
  • Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
  • Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
  • * Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
  • * Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
  • * Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
  • * Work closely with relevant departments to ensure smooth consistent service delivery.
  • * Provide feedback and insights to improve overall customer care processes.
Next StepPrepare your updated resume, send to the following email or Apply here:[email protected]*Only shortlisted candidates will be contacted*Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460
-The Opportunity
  • Work in leading Logistics and delivery services MNC
  • 5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
  • Salary up to $2,800
  • 3 months contract afterward 1 year renewable contract
  • Shift hours: 9am-6pm or 12pm-9pm (no OT is required)
The Talent
  • Comfortable to commit shift hours above and work weekends (can WFH)
  • Previous Customer service/experience is advantageous
  • Can commit on a immediate basis is advantageous
  • Outgoing and friend personality
  • Min Diploma/GCE A level in any disciplines
Job Description
  • Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
  • Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
  • * Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
  • * Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
  • * Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
  • * Work closely with relevant departments to ensure smooth consistent service delivery.
  • * Provide feedback and insights to improve overall customer care processes.
Next StepPrepare your updated resume, send to the following email or Apply here:[email protected]*Only shortlisted candidates will be contacted*Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460