
Customer Service Executive (EAST / Logistics / $2800)
Salary undisclosed
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- Work in leading Logistics and delivery services MNC
- 5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
- Salary up to $2,800
- 3 months contract afterward 1 year renewable contract
- Shift hours: 9am-6pm or 12pm-9pm (no OT is required)
- Comfortable to commit shift hours above and work weekends (can WFH)
- Previous Customer service/experience is advantageous
- Can commit on a immediate basis is advantageous
- Outgoing and friend personality
- Min Diploma/GCE A level in any disciplines
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- * Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
- * Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- * Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- * Work closely with relevant departments to ensure smooth consistent service delivery.
- * Provide feedback and insights to improve overall customer care processes.
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460
- Work in leading Logistics and delivery services MNC
- 5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
- Salary up to $2,800
- 3 months contract afterward 1 year renewable contract
- Shift hours: 9am-6pm or 12pm-9pm (no OT is required)
- Comfortable to commit shift hours above and work weekends (can WFH)
- Previous Customer service/experience is advantageous
- Can commit on a immediate basis is advantageous
- Outgoing and friend personality
- Min Diploma/GCE A level in any disciplines
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- * Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
- * Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- * Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- * Work closely with relevant departments to ensure smooth consistent service delivery.
- * Provide feedback and insights to improve overall customer care processes.
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460