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- Partner with Client Success Directors to actively build relationships with client partners
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
- Energised by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
APAC
- 3+ years experience in digital marketing campaign management across Search Engine Marketing or Retail Media
- Language proficiency in English and Mandarin. Must be able to conduct meetings, prepare documentation, and communicate effectively in both languages. Japanese fluency is a plus
- 2+ years experience in client services and/or technical project management
- Strong presentation and communication skills aided with organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- Ability to thrive in a fast pace environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Deep Microsoft Excel knowledge is mandatory. Other basic technical experience with code such as basic JavaScript and HTML is a plus
- Google Ads and Google Marketing Platform certifications is a plus
- Skai or other SEM platform experience preferred
- Ability to travel occasionally
- Candidate aligns with skai’s core values
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Partner with Client Success Directors to actively build relationships with client partners
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
- Energised by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
APAC
- 3+ years experience in digital marketing campaign management across Search Engine Marketing or Retail Media
- Language proficiency in English and Mandarin. Must be able to conduct meetings, prepare documentation, and communicate effectively in both languages. Japanese fluency is a plus
- 2+ years experience in client services and/or technical project management
- Strong presentation and communication skills aided with organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- Ability to thrive in a fast pace environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Deep Microsoft Excel knowledge is mandatory. Other basic technical experience with code such as basic JavaScript and HTML is a plus
- Google Ads and Google Marketing Platform certifications is a plus
- Skai or other SEM platform experience preferred
- Ability to travel occasionally
- Candidate aligns with skai’s core values
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally