
Management Trainee (Retail)
What you’ll do:
Retail Sales & Customer Service
Greet and welcome customers as they enter the stores, creating a friendly and inviting atmosphere
Assist to style customers in our latest pieces and provide recommendations based on their needs
Maintain a comprehensive understanding of our product range
Process sales transaction with a high level of accuracy
Assist with after sales service such as returns or exchanges
Monitor inventory levels and communicate with Operations Team to replenish stocks when necessary
Maintain a clean and organised sales floor, including restocking merchandise, tidying shelves, and arranging displays
Process online order collections when required
Encourage customer loyalty by delivering outstanding service and building strong relationships with them
Supervise, train and motivate a team of store employees, ensuring a positive work environment
Provide ongoing coaching, feedback and performance evaluations to team members to enhance their productivity and development
Plan and manage team schedule to ensure adequate staffing levels to meet operational needs
Resolve customer complaints or concerns in a professional and satisfactory manner
Monitor sales performance and key performance indicators (KPIs) of team members to identify areas for improvement
Assist in implementing strategies to drive sales, increase revenue and meet or exceed sales target
Process staff purchase when required
Support any duties or responsibilities assigned
What we’re looking for:
Bachelor Degree in Retail Management or a relevant field
Preferred 1 year of retail experience, fresh graduates are welcome
Possess Leadership skills with the ability to inspire and motivate
Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams
Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance
Flexibility to travel between store locations
Proficiency in Microsoft Office applications such as Word and Excel
Display exceptional multitasking abilities, managing multiple projects simultaneously
Take initiative, showing resourcefulness and a sense of urgency to meet deadlines
Show meticulous attention to detail and follow-through on projects
Able to work independently as well as collaboratively
Have a can-do attitude and is a problem solver
Passion for fashion and jewellery
What you’ll do:
Retail Sales & Customer Service
● Greet and welcome customers as they enter the stores, creating a friendly and inviting atmosphere
● Assist to style customers in our latest pieces and provide recommendations based on their needs
● Maintain a comprehensive understanding of our product range
● Process sales transaction with a high level of accuracy
● Assist with after sales service such as returns or exchanges
● Monitor inventory levels and communicate with Operations Team to replenish stocks when necessary
● Maintain a clean and organised sales floor, including restocking merchandise, tidying shelves, and arranging displays
● Process online order collections when required
● Encourage customer loyalty by delivering outstanding service and building strong relationships with them
● Supervise, train and motivate a team of store employees, ensuring a positive work environment
● Provide ongoing coaching, feedback and performance evaluations to team members to enhance their productivity and development
● Plan and manage team schedule to ensure adequate staffing levels to meet operational needs
● Resolve customer complaints or concerns in a professional and satisfactory manner
● Monitor sales performance and key performance indicators (KPIs) of team members to identify areas for improvement
● Assist in implementing strategies to drive sales, increase revenue and meet or exceed sales target
● Process staff purchase when required
● Support any duties or responsibilities assigned
What we’re looking for:
● Bachelor Degree in Retail Management or a relevant field
● Preferred 1 year of retail experience, fresh graduates are welcome
● Possess Leadership skills with the ability to inspire and motivate
● Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams
● Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance
● Flexibility to travel between store locations
● Proficiency in Microsoft Office applications such as Word and Excel
● Display exceptional multitasking abilities, managing multiple projects simultaneously
● Take initiative, showing resourcefulness and a sense of urgency to meet deadlines
● Show meticulous attention to detail and follow-through on projects
● Able to work independently as well as collaboratively
● Have a can-do attitude and is a problem solver
● Passion for fashion and jewellery