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Front Desk Customer Service Officer
$ 30,000 - $ 100,000 / month
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Job Description
Description
We are seeking a Front Desk Associate to join our team at SEA. The ideal candidate will have a passion for customer service and the ability to create a welcoming atmosphere for our guests.
Responsibilities
- Greet and assist guests upon arrival and departure
- Manage guest check-in and check-out processes
- Handle phone calls and respond to inquiries
- Maintain a clean and organized front desk area
- Process reservations and manage room assignments
- Provide information about hotel amenities and local attractions
- Assist with billing and payment processing
- Address guest complaints and provide solutions promptly
- Collaborate with other departments to ensure guest satisfaction
Skills and Qualifications
- 2-3 years of experience in a customer service or front desk role
- Proficient in Microsoft Office Suite and hotel management software
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Customer-oriented with a friendly and approachable demeanor
- Basic cash handling and accounting skills
- Familiarity with local attractions and services
Job Description
Description
We are seeking a Front Desk Associate to join our team at SEA. The ideal candidate will have a passion for customer service and the ability to create a welcoming atmosphere for our guests.
Responsibilities
- Greet and assist guests upon arrival and departure
- Manage guest check-in and check-out processes
- Handle phone calls and respond to inquiries
- Maintain a clean and organized front desk area
- Process reservations and manage room assignments
- Provide information about hotel amenities and local attractions
- Assist with billing and payment processing
- Address guest complaints and provide solutions promptly
- Collaborate with other departments to ensure guest satisfaction
Skills and Qualifications
- 2-3 years of experience in a customer service or front desk role
- Proficient in Microsoft Office Suite and hotel management software
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Customer-oriented with a friendly and approachable demeanor
- Basic cash handling and accounting skills
- Familiarity with local attractions and services