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In Dorsett, we believe in delivering Vibrant & Memorable Experiences to our Guests.
Reporting to the Duty Manager and Rooms Division Manager, you shall:
- Receive all incoming calls and accurate connection / transfer of calls to respective departments.
- Answer guest enquiries and follow up to resolve guest request.
- Record down all guest’s enquiries/ request on the log book and give courtesy call within 20 minutes.
- Take and process guest wake up calls.
- Monitor wake-up call log and take appropriate action for bounced wake up calls.
- Be responsible for coordinating and contacting Hotel associates during emergency procedures.
- Have thorough and detailed knowledge of hotel’s facilities and hours of operation to ensure correct response to guests’ questions.
- Have thorough knowledge of emergency procedures, ie, fire, evacuation, bomb threat etc.
- Identify VIP, regular guests and long stay guests and build rapport to offer personalised services.
- Ensure guest needs and reasonable requests are met.
- Report to Duty Manager if encountering guest’s complaints or receive negative feedback.
- Perform any ad-hoc tasks from time to time.
SKILLS & QUALIFICATION REQUIREMENTS
- Minimum GCE ‘O’ Level
- Possess good interpersonal and communication skills
- Cheerful personality with drive to deliver excellent guest service
- Proficient in Microsoft Office
- Willing to work on rotating shifts, public holidays and weekends
WHAT WE OFFER
- Annual Wage Supplement (AWS)
- Variable Bonus*
- Meal Allowance
- Birthday leave
- Uniforms with free laundry
- Sponsored training and upskilling opportunities
- Career development opportunities
- Medical benefits including Flexi-Benefit
We regret that only shortlisted candidate(s) shall be notified.
In Dorsett, we believe in delivering Vibrant & Memorable Experiences to our Guests.
Reporting to the Duty Manager and Rooms Division Manager, you shall:
- Receive all incoming calls and accurate connection / transfer of calls to respective departments.
- Answer guest enquiries and follow up to resolve guest request.
- Record down all guest’s enquiries/ request on the log book and give courtesy call within 20 minutes.
- Take and process guest wake up calls.
- Monitor wake-up call log and take appropriate action for bounced wake up calls.
- Be responsible for coordinating and contacting Hotel associates during emergency procedures.
- Have thorough and detailed knowledge of hotel’s facilities and hours of operation to ensure correct response to guests’ questions.
- Have thorough knowledge of emergency procedures, ie, fire, evacuation, bomb threat etc.
- Identify VIP, regular guests and long stay guests and build rapport to offer personalised services.
- Ensure guest needs and reasonable requests are met.
- Report to Duty Manager if encountering guest’s complaints or receive negative feedback.
- Perform any ad-hoc tasks from time to time.
SKILLS & QUALIFICATION REQUIREMENTS
- Minimum GCE ‘O’ Level
- Possess good interpersonal and communication skills
- Cheerful personality with drive to deliver excellent guest service
- Proficient in Microsoft Office
- Willing to work on rotating shifts, public holidays and weekends
WHAT WE OFFER
- Annual Wage Supplement (AWS)
- Variable Bonus*
- Meal Allowance
- Birthday leave
- Uniforms with free laundry
- Sponsored training and upskilling opportunities
- Career development opportunities
- Medical benefits including Flexi-Benefit
We regret that only shortlisted candidate(s) shall be notified.