
IT System Support Engineer (AMK)
$ 4,000 - $ 5,000 / month
Checking job availability...
Original
Simplified
- Project deployment for customers' Enterprise IT Network Services.
- Work closely with Project Manager to fulfil project deliverables.
- Execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery.
- Responsible for supporting operational systems satisfying contractual Service Level Agreement
- Establish TAC cases with principal vendor in complex problem till resolved. Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
- Diagnose and rectify technical issues.
- Perform and manage routine preventive maintenance and operational activities promptly and effectively.
- Documentation skills include creating and updating detailed solution design, installation and maintenance documents. Provide up-to-date project documentation and reports.
- Perform standby duties if required.
Requirements:
- Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
- Minimum 1 year of relevant working experience in IT infrastructure operation
- Be customer and service oriented, positive working attitude.
- Possess CCNA / CCNP certification (Preferred but not essential)
- Good Knowledge of following products will be advantageous: Cisco switches, IXIA, NTP, SMS Gateway, Data Diode, F5, Solarwinds
- ITIL certification will be an added advantage
- 5 day week @ AMK area
Maestro HR
damien Lee tian hong
R1106726
16C8462
- Project deployment for customers' Enterprise IT Network Services.
- Work closely with Project Manager to fulfil project deliverables.
- Execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery.
- Responsible for supporting operational systems satisfying contractual Service Level Agreement
- Establish TAC cases with principal vendor in complex problem till resolved. Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
- Diagnose and rectify technical issues.
- Perform and manage routine preventive maintenance and operational activities promptly and effectively.
- Documentation skills include creating and updating detailed solution design, installation and maintenance documents. Provide up-to-date project documentation and reports.
- Perform standby duties if required.
Requirements:
- Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
- Minimum 1 year of relevant working experience in IT infrastructure operation
- Be customer and service oriented, positive working attitude.
- Possess CCNA / CCNP certification (Preferred but not essential)
- Good Knowledge of following products will be advantageous: Cisco switches, IXIA, NTP, SMS Gateway, Data Diode, F5, Solarwinds
- ITIL certification will be an added advantage
- 5 day week @ AMK area
Maestro HR
damien Lee tian hong
R1106726
16C8462